The Techcare Difference

Tech Talk Newsletter: The Techcare Difference

Hello Tech Enthusiasts,

Having traversed the landscape of IT support across the UK—from a Scottish MSP to a Brighton MSP and everywhere in between—I’ve encountered the myriad ways support providers operate. The industry norm often involves a patchwork of services and fees, leaving clients to juggle multiple components and constantly reassess their budgets. Enter Techcare, a game-changer in the realm of IT support.

The Standard IT Support Model

Typically, IT support companies charge around ￡40 per user per month for basic services. This usually includes:

• Remote service desk
• Workstation updates
• Remote monitoring tools

Beyond these basics, there are additional essential costs:

• 365 or Google license for emails and apps: ￡20
• Email backup: ￡3
• Anti-virus: ￡8
• Email signatures: ￡4

This brings the monthly cost to approximately ￡75 per user, covering only basic support and security.

As your business evolves, so do your security needs. This often leads to discussions with your account manager about further securing your business, adding services such as:

• Password Manager: ￡5
• Email Archive and Security: ￡5
• Endpoint Detection: ￡10
• Web Vulnerability: ￡5
• Cyber Awareness Training: ￡5

With these critical additions, you’re now paying ￡105 per user per month for basic support and advanced security. Furthermore, on-site visits can cost around ￡80 per hour with a minimum of three hours, and setting up a new laptop can amount to ￡240. The constant upselling, invoice scrutinising, and service desk anonymity can be exhausting.

The Techcare Advantage

At Techcare, we take a different approach. Our minimum package includes Advanced Support and Advanced Security, eliminating the need for constant upselling and letting us focus on what truly matters—helping you grow your business.

What Sets Us Apart?

1. Comprehensive Coverage: Our packages include all essential and advanced security features, ensuring you are protected from day one.
2. No Hidden Costs: We believe in transparency. Our pricing structure is straightforward, and our invoices are easy to understand.
3. Personalised Service: Our service desk knows your name, and we prioritise building long-term relationships with our clients.
4. Guaranteed Security Compliance: We guarantee that you will achieve Cyber Essentials within 90 days of onboarding. If we can't deliver, we will refund 90 days of support costs.

Why Techcare?

If you’re tired of being upsold to, questioning invoices, feeling like just another ticket number, and attending technology meetings without a slice of cake, it’s time to experience the Techcare difference.

Drop me a line, and let’s discuss how Techcare can support your business in flourishing without the usual IT support headaches. I’m ready to help.

Best regards,

Andy Newbrook Senior Account Manager, Techcare

Feel free to reach out with any questions or to schedule a consultation. Together, we can achieve seamless IT support and robust security for your business.

Stay tuned for more insights in the next edition of Tech Talk.