Tech Talks: Multi-channel alert system saves time, ensures peace of mind

Tech Talks: Multi-channel alert system saves time, ensures peace of mind

This article originally appeared on the Stratosphere Networks website.

To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers a snapshot of these educational sessions.

A town in North Carolina with a population of nearly 4,000 decided to establish a wellness check program. However, the local government needed a way to communicate with participants efficiently. They turned to a multi-channel alert system in our portfolio.

The system automatically calls program participants and asks them to indicate whether they require a wellness check. With its ability to send a single message via various channels, this solution simplifies mass communication for agencies and businesses.

If you’ve ever needed to send an urgent message to all of your employees or clients simultaneously, you understand the value of a tool like this that can broadcast critical information in mere minutes. Deploying this alert system will allow you to rest easy knowing that you can quickly and easily keep everyone informed.

Multi-channel alert system: Key elements and benefits

With this multi-channel alert system, your organization can rapidly distribute information in real-time to any size group. With its intuitive interface, you can set up this platform in minutes and blast messages to unlimited contacts in seconds, making it ideal for time-sensitive situations.

Using the alert system portal, you can achieve greater peace of mind, save time and increase engagement by composing and sending a single message to your target audience utilizing a range of communication methods, including

  • SMS
  • Voice
  • Email
  • Desktop
  • IP phones
  • Paging
  • Wallboards
  • In-app notifications
  • And more

This tool is ideal for any situation in which you must relay vital updates to your customers and employees. Here are a few key use cases:

  • Emergency alerts
  • Employee notifications about dangerous situations
  • Appointment reminders for clients or patients
  • Retail and marketing promotions

This system is highly scalable and includes these notable features and abilities:

  • Message scheduling
  • Two-way conversations
  • Dedicated phone number
  • Unlimited contacts
  • Delivery reports
  • Receive and open analytics
  • Salesforce campaign integration
  • Microsoft Teams Webhook

Our trusted technology advisors would be happy to help if you want to explore communications solutions for your business. With over 20 years of experience in IT and telecommunications, we can efficiently identify unified communications solutions, cloud contact center offerings and other products and services that align with your needs.

Start today by calling 877-599-3999 or emailing [email protected].

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