Tech Talks: Minimize costs, maximize value with managed Contact Center as a Service (CCaaS)

Tech Talks: Minimize costs, maximize value with managed Contact Center as a Service (CCaaS)

Steve Melchiorre Steve Melchiorre

Steve Melchiorre

Most IT leaders tell us that they’re frustrated with traditional sales reps & the lack of trust in their approach. Instead of selling, we guide our clients to purchase the best technology solutions with confidence.

发布日期: 2024年2月21日
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This article originally appeared on the Stratosphere Networks website.

To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers a snapshot of these educational sessions.

Are you unhappy with the support you receive for your current cloud contact center platform and tired of trying to keep up with the latest version?

Today’s Contact Center as a Service (CCaaS) solutions have become incredibly complex and take plenty of time, effort and expertise to effectively oversee. If you want to maximize your return on investment without breaking the bank or overwhelming your internal staff, managed CCaaS services could be just what your business needs.

Managed CCaaS: Top business benefits and essential elements

With managed CCaaS, your team won’t have to worry about attending to your cloud contact center solution on top of all their other daily obligations. The solutions in our portfolio offer 24/7 platform management and support to ensure you realize the total value of your CCaaS solution.

Here are just a few of the advantages of opting for CCaaS management from a third-party service provider:

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  • Lower cost compared to managing the solution in-house
  • Guaranteed rapid responses (minutes, not days)
  • Access to a team with in-depth CCaaS expertise and experience
  • Enhanced customer and employee experiences (CX and EX)

The managed CCaaS offerings in our portfolio provide support for leading platforms, including but not limited to the following:

Major brands rely on these contact center platform management services to sustain day-to-day CX operations:

  • Adding, modifying and removing users/teams/skills
  • Modifying user security roles
  • Add new/port RespOrgDID/TFNs support
  • Create and modify dashboard/reports
  • Tier 1 technical support
  • Support ticket triage and management
  • Supervisor training
  • Admin training
  • “Train the trainer” training
  • Reporting training
  • Studio training
  • Direct contact support (SPOC services)
  • Quarterly business review
  • Reporting and participating
  • Weekly SLA monitoring and reporting
  • Integration implementation/modification
  • New product additions
  • Product upgrades support
  • Creating/modifying IVR/call flows

If you want to explore your CCaaS options, our team of technology advisors would be happy to help. We leverage advanced analytical tools and the latest market data to identify the best solutions for our clients, typically saving them dozens of hours. Our team can narrow down your options from double-digits to the top 3 to 5 in a matter of minutes.

Connect with our advisors today by calling 877-599-3999 or emailing [email protected].

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