Tech Talks: Increase revenue per agent by 17% with contact center AI for accent translation
This article originally appeared on the Stratosphere Networks website .
To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers a snapshot of these educational sessions.
A Stanford engineering student who was originally from Nicaragua and a native Spanish speaker took some time off school to work a tech support job for a large telecommunications company in order to help his family back home. While he had no trouble solving customers’ technical issues, he kept getting 3-star customer satisfaction survey scores. While people praised him for competently solving their tech problems, they noted that they had trouble understanding his accent.
This is just one anecdote illustrating a common issue: Differences in accent can make it difficult for call center agents and customers to communicate effectively. However, that obstacle is now easy to surpass with a contact center AI solution in our portfolio. This accent translation solution utilizes the power of generative artificial intelligence to achieve clearer communication between agents and the customers they serve.
If you want to break down barriers and make life easier for your call center agents and customers alike, here’s what you should know about what this technology can do for your business.
Contact center AI for accent translation: Key features and benefits
With this unique AI-powered solution, your call center agents can clearly and confidently communicate with customers. This technology can eliminate accent-related discrimination with noise cancellation and real-time translation capabilities. It supports over 400 dialects.
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Notable benefits and features include
On average, this contact center AI for accent translation leads to a 22 percent CSAT score increase, a 17 percent increase in revenue earned per agent, and an 18 percent reduction in average handle time.
This solution costs $60 per agent per month, and it’s advisable to opt for an on-site hardware installation. Virtual deployment is possible but not recommended.
Our technology advisors would be happy to help if you want to evaluate contact center AI solutions . We maintain partnerships with leading suppliers and have best-in-class offerings in our portfolio for improving customer and agent experiences (CX and EX ), increasing productivity, improving operational efficiency, and expanding self-service options. With the latest market data, 20+ years of IT and communications experience, and a tool that generates detailed solution comparison matrices, we can save you time by rapidly identifying products and services that align with your unique needs and goals.
Start today by calling 877-599-3999 or emailing [email protected] . You can also accelerate your search for the best contact center solutions with this quick CCaaS assessment .