Tech Meets Touch: Tech + Human Approach for Hyper-personalised Coaching at Scale

In today's hyper-connected world, the landscape of learning and development is evolving at an unprecedented pace. Business leaders are faced with a crucial question: How can they create personalised, scalable learning experiences?

Business leaders recognise that personalised learning is the best way to coach professionals, but scalability is often a barrier. A tech + human approach can help businesses overcome this challenge by combining the power of technology with the expertise of human coaches to create a truly customised and unique learning experience for each learner.

In large companies, especially, creating individualised learning paths manually can be time- and resource-intensive. Technology can help automate elements of this so you can drive adaptive training experiences to promote better information retention, productivity and results—something every company can get behind - Forbes article

Here's how it works: Tech Enables, Touch Inspires.

1. One of the key strengths of AI lies in its ability to collect, analyse, and present vast amounts of data quickly. Yet, it's the human touch – the coach and the connection – that serves as the secret ingredient, enriching the learning experience. Nothing can replace the inspiration and motivation that comes from a genuine human connection – the support, encouragement, and understanding that only a human coach can provide.
2. AI can identify patterns, track progress, and suggest content based on a learner's proficiency and interests. With a human coach to further fine-tune these recommendations, learners get a truly customised and contextualised learning experience.
3. While AI can offer immediate feedback, human coaches provide more contextual, empathetic response needed to understand the why behind certain actions. This dual feedback mechanism ensures that not only are mistakes corrected, but the underlying reasoning is thoroughly addressed.

Here's an example of how a tech + human approach has been used to improve learning outcomes:

A large Indian pharmaceutical organisation was struggling to get its manufacturing experts audit-ready. The experts had low confidence in their ability to face the auditors and their thoughts were unstructured. The organisation had over 12 manufacturing plants, so it was difficult to design a solution that would be effective for all of the employees and can be scalable to meet the needs of the organisation.

The Tech + Human Approach

We implemented a tech + human approach to address this challenge.

The learning journey started with an assessment of the current communication capabilities of each employee. Based on the assessment, each employee was assigned a customised learning plan that simulated their work. The plan included a combination of practice on the app, asynchronous supervision, and guided coaching sessions. Human coaches provided last-mile feedback to ensure the learners achieved their unique learning goals.

Results:

A mere four months later, the manufacturing experts were audit-ready and their confidence had increased significantly. In addition, significant cost savings and productivity improvements were recorded.

If you're a business leader looking at learning and development plans, remember that relying solely on either technology or humans will not yield the desired results. It's imperative to integrate both these aspects. By doing so, you not only ensure a holistic learning experience for your employees but also prevent potential skill gaps that can impede performance and productivity.

At Vani, we specialise in offering hyper-personalised coaching at scale. Curious about how we can transform learning within your organisation, optimising for peak performance and productivity?

Reach out to us and let's embark on this transformative journey together.

Listen to what industry leaders say about hyper-personalised learning at scale.