Tech Mahindra is Hiring Work From Home/Office for Customer Support Executive, Process Trainer and Content Moderators

Tech Mahindra Recruitment 2024 (Work From Home/Office, Private Job Update) for Various customer support executive, process trainer and content moderator posts. All legible and interested candidates can apply on or before (10-11-2024) approximately. Further information about the Tech Mahindra recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about these posts is mentioned in details below.

Name of Vacancies and Number of Posts -

The name and number of vacancies per posts are mentioned below.

1. Functional Consultant

2. Customer Support Executive

3. Process Trainer

4. Content Moderator.

Job Location for Tech Mahindra Recruitment 2024 -

For customer support executive post, the job location will be Ambattur and for process trainer, content moderator posts, the job location will be Noida. For functional consultant post, the candidates will be working from home and office as well as it has a hybrid work style and office location for candidates will be Bangalore.

Responsibilities for Customer Support Executive -

• Handle inbound and outbound calls
• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer needs
• Resolve customer queries effectively and efficiently
• Provide excellent customer service and support.

Responsibilities for Functional Consultant -

• Responsible for goals configuration, employee review, talent and careers etc.
• Responsible for client deliverables of medium-high complexity work with quality check, learning and understanding the client's requirements
• Responsible for tenant build using workbooks, provision and tenant build, bug fix support and report creation

Responsibilities for Content Moderator -

• Responsible for the content safety of video products, ensuring their legal compliance
• Coordinating with supervising departments to deal with content violating community and regulations promptly and update operation standards
• Reviewing videos/ contents/ complaints/ legal notices received from the end
• Reviewing/ updating content on platforms.

Responsibilities of Process Trainer -

• Plan, develop and facilitate internal training for new and existing personnel
• Provide support to the training manager in establishing, measuring and monitoring key training metrics
• Provide constructive coaching and feedback to associates
• Training effectively and efficiently
• Design and evaluate training and performance interventions
• Identify performance gaps, causes of performance gaps and provide solutions to the training and production teams
• Actively monitor calls by listening to the agents calls and share required feedback
• Maintain familiarity with standard operating procedures and have a thorough understanding of operations and the quality assurance process
• Publish daily/ weekly/ monthly reports to stakeholders
• Maintain historical data for the associates trained.

Salary/Pay and Grade Pay - For content moderator, process trainer posts, the payable salary will be Rs 29,160 - 35,400, for customer support executive post, the payable salary will be Rs 24,160 and for functional consultant post, the payable salary will be Rs 41,600 per month approximately. (Note - Salaries mentioned are based on data from Glass-door, Ambition Box, etc. and may vary. The figures provided here are not fixed and are subject to fluctuations. Job seekers are advised to consider this variability while exploring opportunities). Further information about salary details is mentioned in the notification.

Age Limit - For this recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned by Tech Mahindra.

Educational Qualifications - The educational qualification details for this post is mentioned below.

• Functional Consultant - {a graduate degree in any discipline with some experience in other modules like recruitment, compensation etc.}
• Customer Support Executive - {12th pass or a graduate degree in any discipline}
• Process Trainer - {a graduate degree in any discipline}.

To know more about educational qualification details, then go through the notification.

Knowledge and Skills Required -

• Good team player, honest and willing to be cooperative with fellow colleagues
• Problem solving
• Strong verbal and analytical skills
• Configuration and Interfacing knowledge
• Business understanding
• Excellent presentation skills
• Good verbal and written communication skills
• Good knowledge of Google sheet and data studio
• Ability to handle pressure and a natural go getter
• Should be ready to work in 24*7 environment
• 5 days working week.

Selection Method - For Tech Mahindra recruitment, the candidate will be selected on the basis of shortlisting/ assessment test and virtual/telephonic/ field interview. If a candidate is shortlisted according to their desired age and qualification, he/she will be intimated via registered mobile number or email id for further interview process.

Work Experience - No further work experience required for most of the posts. Fresher candidates and candidates with no experience can also apply for this recruitment.

How to Apply - All legible and interested candidates have to apply online from the official website or from the given link below.

Click Here to Apply Online

Candidates have to register themselves online. Candidates have to apply via online mode only. Applications sent via offline mode will be summarily rejected for sure.

Last Date for Submitting Application Form - All candidates must apply on or before (10-11-2024) approximately. After the last date, no application form will be submitted.

Application Fee - There will be no application fee for any candidate. Genuine recruiters never ask for money to schedule interview or offer a job in private sector. If you receive such calls or emails, beware as this might be a job scam.

Important Note - Application forms received after due date will not be entertained under any circumstances. Incomplete or late applications without enclosures will summarily be rejected without any reasons and correspondence. Therefore application forms must reach before the last date. Belated/ Incomplete applications are liable to be rejected.

Best of Luck