Tech Arc - February 2024

In this February 2024 edition, let’s delve into Artificial Intelligence's impact on your customer experience, uncover strategies to leverage experience optimization, and register for our upcoming webinar. Discover how to build a culture that can drive AI-fueled success.

Announcement!

Discover the Future of Innovation with our New Artificial Intelligence Service ?

Continue to evolve with the confidence that AI is the way forward in your exciting journey! Explore our trustworthy AI services to translate your complicated unknowns into predictable outcomes.

Upcoming Webinar

Re-imagine Customer Engagement in the Age of AI

Forrester predicts that 42% of AI decision-makers have identified improving or personalizing CX as a top use case for the technology. To deliver personalized and proactive AI-enabled customer experiences, we are collaborating with Forrester and Microsoft for a thought-provoking webinar on “Re-imagine Customer Engagement in the Age of AI.”

Tuesday, March 26 at 9:00 AM PST

Speaker Panel:

• Featured Speaker: Lisa Nakano, VP, Principal Analyst at Forrester
• Guest Speaker: Tim Smith, Data & AI Global Black Belt at Microsoft
• Synoptek Speaker: Jay Cann, CTO, Customer Experience at Synoptek

White papers

AI-Assisted Application Modernization with Azure

Revamp legacy systems efficiently with AI-assisted application modernization via Azure. Read this white paper to know how this approach optimizes workflows and facilitates scalable, cloud-first models. Build purpose-driven intelligent apps on Azure →

Dynamics 365 Copilot - A Comprehensive Guide

Offering a diverse array of generative AI capabilities across various Dynamics 365 applications, read how Microsoft Copilot aims to minimize the daily burden of routine tasks and maximize productivity. Discover game-changing strategies →

Articles

Inside Threats: Protecting Your Organization from Within

According to a Cybersecurity Insiders report, the average cost of an insider threat incident in 2023 was $15.38 million. And these numbers will keep increasing this year. Here’s how to negate the impact of employee negligence ?→

AI Chatbots: Understanding the Benefits and Limitations

From responding to customer queries to generating content for a marketing campaign, programming new code to processing invoices, and more, AI chatbots are advancing at lightning speed. Weigh in the risks and benefits they bring →

Case Study

Operational Enhancement and Digital Transformation Services Help a Security Products and Services Company Boost Process Efficiency and Organizational Performance

Leadership Article

Continuous Experience Optimization: The What, Why, and How

• Brett Sharp: Senior Director, Customer Experience

Happy customers drive growth. However, only <25% of customer service escalations lead to an improvement in business performance. This is a grim reality for most IT, CX, and product management teams.? Read how eXperience Optimization (XO) can help →

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