TeamViewer - not so helpful

So, i live only 30 miles from my Mum, she is over 70 and quite a technophobe. But she uses email and skype to speak her friends (worldwide).

Last weekend i upgraded her laptop from win7 to win10 - thanks Microsoft for allowing her to do this for free.

Over the last few years i have been doing ad-hoc support (as you do) remotely as soon as she calls the support line (that is my mobile). It's much easier to move her mouse an click on stuff, or look at stuff rather than talk her through it. Plus it gives her a level of confidence that what she did was right as i can see what she did. wins all round.

One of the only issues i had was that teamviewer decided that i was doing commercial support. I'm guessing this is because the checks it must do noticed i had changed the OS. So i filled in the form stating what i had done and who the laptop was for. Unfortunately they didn't believe me and want me to printout and sign a declaration that i'm not ripping them off. Or buy a copy.

Dear TeamViewer User,
 
Thank you for your request regarding being unblocked from using the free version of TeamViewer. After reviewing the information provided to us, we were unable to confirm that the submitted ID is being used privately.
 
Requiring commercial users to purchase a license is also part of our effort to maintain the free version, and to therefore make help accessible to everyone. The free version is for people who are using it to help family and friends.
 
To continue using TeamViewer, there are two options for you to consider:
 
1) We encourage you to purchase a license that fits your needs: https://www.teamviewer.com/pricing
 
If you need help finding the perfect license, our sales team will be happy to assist you personally:
+49 7161 60692 50
 
2) THIS FORM is a declaration of private use that needs to be printed, signed personally and sent back to us replying to this email.

 
When you return this to us, we will review your response confirming your declaration of private use and use this to determine whether we can re-enable your use of TeamViewer.
 
For more information regarding the commercial use of the free version of TeamViewer, please refer to our community statement: https://community. teamviewer. com/t5/Knowledge-Base/Why-do-I-see-Commercial-use-suspected-Commercial-use-detected/ta-p/5265
 
We are looking forward to hearing from you.
 
Kind regards,
Your TeamViewer Team

With everyone over 70 being asked to go into self-isolation due to coronavirus i'm really worried if she has a fault on her laptop now i'm not going to be able to fix it do her.

I feel at this current time, this is not customer-centric and quite unfeeling.

So, do i sign the declaration or find another application (if so, what)?

Let me know in the comments below.

#coronavirus #teamviewer