This is the Team Enabling Our Partners' Success.

The beauty and wellness industry has long enticed those inspired by boundless creativity and a passion for helping others feel their best.

We have a passion for making people feel good, too. During a time when technology is redefining, well, everything for business — the way we manage our employees, communicate with our customers, meet guest expectations, and interact with each other — it can seem impossible for owners and managers to tackle everything necessary to achieve the results they want. Not to mention that wearing that many hats is patently uncomfortable.

Zenoti's Customer Support Team thrives on transforming tools into solutions that address each unique customer's business, challenges, goals, and the passion that drives them.

We're handing over the mic to learn more about their approach to rendering our partners' vision and goals into reality and giving them back the time (and peace of mind) to focus on what they do best — making their guests feel their best.

Your Success Is Our Success.

Vanessa leveraged her industry expertise to troubleshoot pain points, increase operational efficiency and drive growth.

“The solutions we offer are built on a genuine interest in our customers' growth, ambitions, challenges, and the wider commercial context.

“Online appointment bookings, for instance, are a boon for any business with their ease of use and convenience. If certain services such as color processing and finishing times are sequenced incorrectly it impacts the overall guest experience.?

“As this arose for our salon accounts, we deep-dived to understand the root causes with 3 high-end salons and then interfaced with our product teams to successfully create niche customization.

“This enhancement resulted in a major increase in the overall online bookings across the salon segment, easing a major point of friction for their guests.?This relationship-led approach creates an environment that enables long-term success and an environment where people can flourish.”?????????

Michael supported this massage business' high-speed growth from four locations to one hundred.

“In 2021 a 4-center Massage brand with the aspiration of scaling to a franchise business model onboarded onto the Zenoti platform. In the time since they have made extraordinary business strides and recently signed their 100th franchise.”??

“As strategic partners, we actively implemented steps to ensure their vision of expansion was met and they delivered a unified guest experience across every location. We built processes to maximize adoption, allowing their corporate team to focus on new markets, customer acquisition, and innovation.”

Baji configured back-end analytics to empower a Medical Aesthetics company to make data-driven decisions to expand their business.

“A partnership with a high-end east-coast medical aesthetics company that utilizes a patient-oriented model, coupled with technological conveniences, required a deep understanding of the way they engage with their guests. Through crucial end-user support, we ensured that execution was aligned with their key objectives.?

“We addressed their most granular concerns, pivoting where needed, resulting in rapid expansion into new markets in the mid-west and south-west regions. Regular connects with their operational teams assisted them to move forward in several ways, augmenting existing solutions to aid and implement their business plans.”

Miriam supported an ambitious nail salon's growth across 15 states and 27 locations through a tailored Membership Program.

“Walking lockstep with a dynamic growth stage team is both challenging and supremely satisfying. Engaging with a Nail Salon business that was not only passionate about their artistry but also razor-focused on curating deeply satisfying customer experiences only strengthened my resolve to succeed together.

“From the outset, we wanted to set a foundation for them that would help them scale rapidly. While membership models were a relatively nascent concept for nail salons, they aimed to elevate their guest experiences by providing these additional benefits. We iterated a customized rewards program, added deep analytic insights, leading to accurate monitoring of KPIs, creating actionable plans tailored for their needs.”

Zenoti's Director of Product Support distills the Support Team's approach:

“At Zenoti, we exist to make people feel good, so they find their greatness within. This foundational belief permeates through the Support function and drives every aspect of our business including how we show up for our customers and lead with empathy.”

Want to learn more about why Zenoti is trusted by salons, spas, medspas, and fitness centers across the globe? Visit our website to learn more.