Team Efficiency with Microsoft’s New Autonomous Agents

As I have mentioned in previous articles, autonomous and multi-agent agents, are automating tasks: Revolutionizing Workflows: The Impact of Autonomous and Multi-Agents on Task Automation

ChatGPT was just the start of the Gen AI possibilities:

• Unlike stand-alone LLM-based applications that still require humans to input prompts, autonomous agents can plan how to execute tasks end to end, monitor the output, adapt, and use tools to accomplish goals.
• Autonomous agents are able to sense and act on their environment. - Building on Gen AI’s ability to mimic human behavior, agents could make it possible to run simulations at scale for a wide range of products and services.
• Companies need to start preparing today for agents’ arrival to the mainstream in three to five years with a robust transformation roadmap."

We are presently at Level 2 - Reasoners, human-level problem solving, of the OpenAI - Stages of Artificial Intelligence but are now moving into Level 3 - Agents systems that can take actions.

Level 3 is now evident with recent Microsoft and Salesforce Autonomous Agent press releases.

New autonomous agents scale your team like never before

Microsoft announced 10 new AI agents for its Dynamics 365 line of business applications — tools that can complete tasks autonomously in areas including sales, service, finance, and supply chain operations.

“Think of agents as the new apps for an AI-powered world,” - Jared Spataro, chief marketing officer for Microsoft’s AI at Work initiatives

Jared wrote this in a post: New autonomous agents scale your team like never before.

“Every organization will have a constellation of agents — ranging from simple prompt-and-response to fully autonomous. They will work on behalf of an individual, team or function to execute and orchestrate businesses process." - Jared Spataro

This Microsoft announcement comes a few days in advance of the planned Oct. 25 general availability of Salesforce’s competing Agentforce autonomous AI technology for sales and service.

Microsoft AI Agent Key Release Highlights:

1. Public Preview of Copilot Studio: Starting next month, businesses can create autonomous agents using Copilot Studio. This tool allows for the easy creation, management, and connection of agents to streamline various business processes.
2. New Autonomous Agents in Dynamics 365: Microsoft is launching ten new agents to enhance sales, service, finance, and supply chain operations. These agents are designed to handle tasks autonomously, from lead generation and sales order processing to supply chain optimization and customer service.
3. Real-World Impact: Companies like Lumen Technologies, Honeywell, and Thomson Reuters are already seeing significant benefits. For instance, Lumen Technologies projects $50 million in annual savings, while Honeywell equates productivity gains to adding 187 full-time employees.
4. Enhanced Security and Governance: Microsoft ensures robust data governance and security for these agents, adhering to stringent measures to protect business data.

Microsoft’s Own Transformation: Internally, Microsoft has seen remarkable improvements using Copilot and autonomous agents. Sales teams have achieved higher revenue per seller, customer cases are resolved faster, and marketing conversion rates have increased significantly.

With these advancements, Microsoft is not just enhancing productivity but also paving the way for a future where AI-driven processes are integral to business success. Start building your autonomous agents today and join the AI revolution.

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