Team Conviva Spotlight - From Customer to Customer Success Engineer
In our ongoing series spotlighting the variety of people and roles at Conviva,? Marcus Jones shares his favorite parts about being a Customer Success Engineer, why he chose Conviva, and more.
What brought you to Conviva?
The People and the Product. As an ex-customer for 4 years, I truly believe in the product, the technology, and the people behind it. I have used it firsthand and also seen the huge benefits it has across a large-scale streaming business.?
Walk us through your typical day.
Early mornings & late afternoons are usually dedicated to customer reach outs, that could be weekly sync calls or onsite visits to check in, troubleshoot/help with any problems or to run through any new features and updates. Between these I will usually be deep diving into customer data, checking for any anomalies and also having some internal team huddles to discuss and manage workload and agree on the week’s agenda. If it’s a Thursday, we will end the day with an office happy hour!
What is the favorite part of your job?
Interacting with our customers. I believe we have the best product in the business and to see customers solving streaming problems and improving customer experience day to day with our features, is fantastic.?
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What was the best advice you ever received in life or in your career?
Without risk, there is no reward.?
How would you describe the culture at Conviva??
It’s amazing. This company really looks after everyone individually and thinks differently to most companies. As well as the social element where the company celebrates birthdays, hosts team activities, football tournaments and summer parties, I love the fact that you can reach out to anybody in the company for help or support, this is rare!
What can someone joining your team expect from work & the team?
Besides a brand spanking new office in London, you can expect a lot of fun within the team and working with some of the world’s largest video streaming publishers to deliver a flawless experience to customers!
Conviva is hiring! To view open roles check out our careers page here!