Team Charleston Construction Earns Top Honors in the Nation - ExCEED Customer Satisfaction
Demi Knight Clark
Needle-Mover for Pioneering Women in Industry | Welding, Sports & Workforce Dev STEMinist | Keynote Speaker/TedX Alum | 5 Summit Climber | 6-Star Marathoner & Ironman
The D.R. Horton Charleston construction team earned top honors & "#1" in D.R. Horton's internal "ExCEED - Exceeding Customer Expectations Every Day" customer experience surveys for the last six months. The coveted "#1 spots" are competed for by 50 different D.R. Horton divisions & 79 overall market cities.
Specifically, Team Charleston earned the highest scores in Key Measures - where customers rank the building process as to meeting commitments, timelines and quality; as well as in Home Readiness - quality construction, communication & preparedness as the homeowners approach the closing table.
Congratulations on the top honors - Charleston proves that the customer experience is the most important piece of what we do for the #1 builder in the nation!
Experienced Account Manager & Sales and Marketing Professional
7 年When I first met Demi, I knew she was effective and focused. After sharing a five minute exchange about a master bathroom and tile, she shared the similar concerns of the homebuyer. Her ability to listen, process, research and develop options within a brief period is refreshing.
Construction Project Manager
8 年Awesome article. I'm glad to see some builders are still focused on customer satisfaction and not just the numbers. I understand that there are numbers that need to be met but by investing in your current customers you are building future referrals and to me that's what building is supposed to be about.