Team Buildings & Their Importance

Many times in my posts, I have mentioned the greatness of The Chedi Lu?tica Bay team and how finely tuned we are in delivering amazing results. Today, I wish to highlight the benefits of team building in cultivating a healthy and efficient team.

It's not just a fantastic #MICE product in our industry (travel and hospitality), but also an exceptional opportunity to foster closer relationships among team members and extract the best from each member. And no, I am not the leader seeking to create a second family at work; I am the one who aspires to motivate, elevate, and accept, with a long-term goal of identifying strengths and minimising weaknesses.

Businesses in the hospitality industry often operate under significant time pressure related to revenue management. There are rooms that must be filled and food that must be served/eaten to generate profit. In this time-sensitive environment, businesses are even more susceptible to disruptions that can affect efficiency and operational flow.

The benefits of team building encompass improved communication, planning skills, employee motivation, and collaboration. Fun activities that allow people to see each other in a different light enable them to connect in a new setting.

One of the most compelling reasons for team building is achieving results. Through a series of well-planned team-building events that are both enjoyable and motivational, teams develop skills such as communication, planning, problem-solving, and conflict resolution.

As stated in research from Torrens University Australia , effective teamwork is characterised by:

• Effective communication
• Individual talent
• A sense of belonging to the group
• Strong leadership
• Clear structure and planning
• Attainable goals
• Constructive or positive feedback
• A focus on solutions and positivity
• Empathetic and effective conflict resolution.

In contrast, poor teamwork exhibits characteristics such as:

• Hierarchical dominance
• Communication breakdowns
• An attitude of indifference
• Micromanagement
• A lack of planning
• Absence of trust
• Clashing personalities and skill sets
• Misaligned goals
• Resistance to change
• Inadequate conflict resolution.

In fact, a study conducted by 美国斯坦福大学 reveals that individuals working in collaborative teams are more than 50% more effective at completing tasks than those working independently. Just as Stephan Kavi's book "7 Habits" suggests, interdependence yields the most significant results.

Effective teams are the key to creating exceptional guest experiences. When employees collaborate as a cohesive unit, they can provide personalised and memorable service that exceeds the standard. I couldn't be prouder of our team when I read all the positive reviews from our guests and visitors. By stimulating a culture of teamwork, hospitality establishments also cultivate a warm and welcoming environment where guests feel valued, thereby encouraging loyalty and positive word-of-mouth.

In conclusion, spending time together, not only in daily work tasks but also during enjoyable team-building activities, can teach us a lot about each other. A good leader can then recognise the possibilities and turn them into reality, with a dedicated team eager to constantly conquer new levels.