Teaching Developers The Big Picture

It's not uncommon for software developers to become so engrossed in the intricacies of code that they lose sight of the broader business perspective.?

The real magic happens when technical talent not only writes code but innovates solutions tailored to real user needs.?

I recently sat down with Chris Atkinson, CTO of eHawk, who shared some valuable insights on transforming technical teams into product-focused innovators.?

You can get the full discussion on the Product Driven YouTube Channel.

Here’s how you can encourage your developers to adopt a product-centric approach, enhancing both creativity and business impact.

Shifting Developer Perspectives

Chris has cultivated an environment at eHawk where every engineer is also a product expert.?

This mindset shift is crucial.?

"Everyone in my organization is in product," Chris says, underscoring the importance of aligning technical roles with product outcomes.?

This approach has turned his developers into proactive solution creators who understand the 'why' behind their projects.

Strategies to Bridge the Gap Between Developers and Customers

1. Engage Directly with Customer Feedback
2. Chris’s team regularly listens to recorded customer feedback sessions, an initiative that has opened developers' eyes to user challenges and spurred innovative thinking.
3. Encourage Direct Interaction
4. By involving developers in support calls and customer interactions, eHawk has made abstract user problems tangible and urgent, prompting immediate and impactful technical responses.
5. Cultivate a Culture of Innovation
6. eHawk runs periodic innovation sprints, encouraging developers to address real customer issues creatively. This not only enhances the product but also enriches the developers' engagement and satisfaction.
7. Leadership's Role in Cultural Transformation
8. It starts at the top. Leaders must exemplify and prioritize customer-centric thinking to permeate throughout the team. This commitment showcases the direct line from developer work to customer satisfaction and business success.

I've seen this myself.?

When developers grasp the 'why' behind their work, their enthusiasm and creativity skyrocket. They're no longer just following orders, but actively contributing to the product's success.

The Multiplier Effect

Focusing on product and customer needs does more than just expand a developer’s skill set; it maximizes their impact.?

"It's actually a multiplier," Chris notes.?

In my own companies, I've seen how this approach leads to higher-quality software, faster development cycles, and more satisfied customers.

Transforming technical teams into product-focused innovators isn't just about creating better software - it's about creating a more engaged, creative, and effective engineering culture.?

By bridging the gap between code and customer, we unlock the full potential of our technical teams.

Lead by Example

As leaders, we play a crucial role in this transformation.?

If we don't prioritize customer focus, why would our teams??

It's about creating a culture where understanding the customer is everyone's job, not just the product team's.

I've seen organizations where this customer-centric approach comes from the top down. The results speak for themselves: more engaged developers, faster problem-solving, and ultimately, better products.

Beyond Coding

When developers understand the business and customer needs, they make better decisions, work more efficiently, and create more value.

At the end of the day, we're not just building software.?

We're solving problems and creating value for real people.?