TCS and Intelligent Futures with Microsoft

It was an honour to address how data and intelligence will transform every industry, including Retail, Financial Services, Media and Communications, Healthcare and Life Sciences, and Manufacturing, to name a few. Without a doubt, this is an exciting time to be in business!

Ashok Krish , TCS, started proceedings with an insightful global perspective on how business models rapidly change as executives rush to make sense of AI and disruption. René Moddejongen , Microsoft, gave an equally enlightening talk on how Microsoft was working with TCS to transform businesses. Both emphasised that data is now at the heart of innovation, driving transformation and opening doors to unprecedented opportunities. Equally, data is central to AI, and while AI isn't new, advancements now provide the potential to revolutionise every industry.

Throughout the morning, there was broad agreement that data provides invaluable insights into customer behaviour and market trends when harnessed correctly. It enables operational and compliance efficiencies, allowing us to make more informed strategic and customer decisions. This capability allows us to make real-time decisions, leading to better outcomes, reduced risks, and enhanced ability to respond to market changes and customer needs. With deep insights into customer preferences and behaviours, we can also offer personalised services and products, enhancing satisfaction, loyalty, and net promoter scores.

It was also recognised that despite the immense potential of data and intelligence, several challenges must be addressed to realise their benefits. Processing and analysing data in real-time is crucial; however, integrating data from various sources is a major challenge as many firms operate in silos, with different departments generating and storing data independently, making it difficult to have a unified view of customer data and operational insights. Ensuring data quality and accuracy is essential. Firms must invest in data management practices to clean, validate, and maintain high-quality data and ensure an AI-ready infrastructure. Firms must also protect data privacy and security while ensuring their data practices are transparent and responsible. Ensuring good outcomes from data and intelligence for our customers, employees, and stakeholders is critical.

Ashok Krish, Christiana Courtright , Marcel Kramer , and Sasa Radosevic joined me for a lively and far-reaching panel discussion. There was considerable debate on ethics, trust and employee adoption of data and intelligence. Everyone agreed on the requirement for a workforce with the necessary skills. Equally, there was a recognition that business leaders must set the tone and provide supportive guardrails to enable employees to learn how to use technologies to improve data and intelligence, thereby enhancing value creation and value propositions for customers. The sense was that this success would be brought about by augmenting them to create higher value and improve job satisfaction.

Before we concluded, TCS brought the discussion to life with four very impressive Intelligent Future Experiences. Undoubtedly, data and intelligence in the era of AI are transforming every industry, offering unprecedented opportunities for innovation, efficiency, customer satisfaction, and value creation. TCS is committed to leading the way in leveraging AI and data intelligence to transform businesses, enhance customer experiences, and drive sustainable growth.