TAT- A Bridge of Operational Efficiency, Profitability and Patient Satisfaction
Sanjay Srivastava
A Seasoned Healthcare Professional I P& L Leadership I Business Innovation | Operations Excellence I Process Re-engineering I Strategic Growth Management I Commissioning Expert
TAT – Turnaround time being a small word but can be proved to be big step for your key success. Oftenly the organization focuses on resolving the issues that they come across in their day to day operations but never thought of the root cause analysis of same. Why, how, when and where does this problem arise from. We also ignore the most important thing to achieve what is called as “patient satisfaction”, that is timely availability of services.
Framing the complete process is simple but executing it with patient expectations is difficult because as soon as you communicate something to a patient, he is anxious to know the result out of it. That TIME is the Golden Hour for you to convert a dissatisfied patient into satisfied patient and vice versa.
TAT is one of the essential components in achieving patient safety, operational efficiency, profitability and patient satisfaction.
Subject for your inputs !!