Tap into a Goldmind of Data & Insight

When most people hear the term AI they think of a robot that will do everything for you just like from the old 80’s cartoon show the Jetson where Rosey was built in made just in robotic form. To take it a bit further the show even had flying cars. We may not have flying cars just yet, but some tesla cars can drive themselves which is mindboggling.

You might be on the side that stays far away from the advancement of AI technology and think the thought of a self-driving car is just way too dangerous and at any millisecond technology can stop working and then what. Or you can be on the other side of the fence where you embrace the technology and think wow why didn’t we have this advancement years ago?

Whichever side you choose to be on is neither correct nor incorrect, but the fact remains that technology will always be advancing and there is no sign in sight that it will ever slow down. In fact, it’s only speeding up by the day.

What does AI have to do with you, and your company, and how do you stand out in the marketplace?

Well for one AI instantly detects call outcomes, surfaces common topics, monitors caller sentiment, and so much more. Have you ever called a company to learn more about its product to see if it will be the right fit for your needs?

You ask the agent a bunch of questions about product safety, warranty, pricing, and how quickly they can accommodate your needs. With the advanced technology of AI phone calls are being recorded and based on the questions you ask the representative is then given a script to be able to read back to you that will entice you to want to buy their product on the spot.

Crazy? Perhaps, innovative you better believe it as this technology has been known to help companies increase their sales which ultimately leads to more revenue. In this case, AI is helping companies grow, expand, become better, and create a more professional environment.

What’s the difference?

I’ll tell ya.

When companies partner with Invoca and choose to use the automatic quality assurance tools that provide agents scorecards it will help improve the quality of call handling, tracking compliance, and monitoring team performance.

What separates Invoca’s platform from other companies providing similar services is the ability to analyze, record, and transcribe every single call that comes into a company call center. Most other companies will use a manual process and have a team listening in on calls. This capability allows agents, supervisors, and QA analysts to do their job more effectively.

???????????Lastly, recordings and transcriptions. Get a searchable database of every call with sensitive caller information automatically.

If you and your company are looking to increase your overall revenue and tap into modern technology such as AI tracking, please feel free to reach out to me for a FREE virtual meeting.

I’d love to help your company grow and achieve its overall year-end goals.