Taming Gladys! - A DIY Customer Service Training Manual for Leaders

My co-author Marilyn Suttle and I are happy to announce the release of our newest book:  Taming Gladys! The Busy Leader’s Guide to Creating Fierce Customer Loyalty

By the year 2020, customer experience is expected to overtake price and product as the key brand differentiator – according to the Customers 2020 Report from Walker Information, Inc.  Taming Gladys! can help any company CREATE the kind of fierce customer loyalty that keeps customer relationships strong.

 Crafting this book has been a rewarding experience, as we were able to pilot the content with companies in a variety of industries - including a team of cable installers who work in people's homes and a team of digital service providers for one of the world's largest cosmetic subscription companies. They reported outstanding results after taking their service staff through the weekly courses in this book.

We invite you to read the first chapter at www.TamingGladys.com where you’ll also find a bonus offer through May 22.

If you lead a team that serves customers, let us help YOU turn your most challenging customers into lifetime loyalists. Grab copies on Amazon for you and your team today! If you know a manager that may benefit from our work, please share this link with them.