#Talkmobile: Possibly the Worst Service in Britain? #writingsofashortfatuglyman.wordpress.com

Well, that in itself is one hell of a claim what with Kwik Fit and Currys and BT…but you judge for yourself.

I upgraded with Talk Mobile to a new phone, the one they sent me ages ago had stopped working and I have been using a borrowed phone for over a year now. When I ordered it I especially asked if it was user friendly as I am not up with all this latest stuff, they promised that it was easy to set up and they would be there to help. It arrived on time, it was cool in a neat little box and all so I tried to get it working. The SIM card didn’t fit. I mean, not even close! Not even when I had taken it out of its frame…not even close! How can this be? Surely a SIM card is a SIM card?

So I rang the help line…and I rang it and I rang it. Five times I tried, three times the mechanical voice just said: Goodbye! Finally I hung on. For over fifty minutes I hung on. Think about that for a while: fifty minutes! That’s a whole episode of House! That’s a meal out.  A truly romantic interlude. Longer than Muhammed Ali ever fought. Fifty minutes!

I gave up and tried web chat. That had a seventeen minute waiting time.

Now the only way to deal with bad customer service is to never use that firm again. If only everybody followed this policy then bad customer service would soon be a thing of the past. So, I rang the number that is given if you are thinking of leaving them and surprise, surprise, that one was answered immediately. It was answered by a woman, I cannot in all honesty call her a lady, who started off trying to be nice. Sadly, this was not within her true nature. She was one of these who never listen to you and keep interrupting to ask you things you have just told them. I tried to tell her that I had phoned five times that morning and she treated me to a lecture on manners and told me that she was putting me on hold while I sorted myself out.

Yeah, right!

Question is: does anyone want to buy a new phone off me?