Talk to Your Team About Using AI
Generative AI, particularly large language models (LLMs) like ChatGPT, will have major implications for employee productivity. As your team starts experimenting with the technology, managers must educate people on what AI can — and can’t — do well. For example, while AI is excellent at spotting patterns, aggregating information, and making predictions, it’s not yet capable of generating truly original insights. With this in mind, encourage your employees to evaluate whether AI’s capabilities match with a task and proceed accordingly. For example, it could help people process a lot of information quickly or generate a bunch of new ideas. It can even offer advice to help people make a difficult decision, provided it’s been trained on relevant data. But emphasize to your employees that they shouldn’t use AI to create meaningful work products without human oversight. The most important thing to stress at this early stage is that AI’s outputs are only as good as its datasets and algorithms—and those aren’t always reliable.
Read the full article: 8 Questions About Using AI Responsibly, Answered
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