Talk is cheap; healthcare isn't. Demand more.

Talk is cheap; healthcare isn't. Demand more.

Every healthcare entity seems to proclaim to be 'patient first' or 'patient-centric.'

Claims abound, ranging from '24/7 access' to 'immediate and convenient care.'

Phrases like 'care coordination' and 'caring service' are regularly overshadowed in healthcare.

How true are these promises?

The time has come to expect these claims to be more than just words on websites or signs but to be substantiated.

If your doctor claims to be 'available 24/7,' ask exactly what that means. Does it mean that if you call the office (just 'calling' is already outdated, but anyway), they will speak to you within 60 seconds, seven days a week? Or does it mean that a third-party answering service will take your message and then try to reach the doctor, who will then attempt to call you back (assuming you are available to answer), as if it were 1998?!?!

Or does it mean you can test your care team the same way you would text your best friend (if your best friend happened to be your doctor) and receive a response within seconds?

That's what we mean. That's the Baker Health promise. And it's not just empty words...