By The Tale of Two Showers: How a Simple Phone Call Made All the Difference

By Suman Ipe?

Back when online booking was still new, my wife and I went to Trailfinders to plan a trip to Hong Kong. Our main goal was to enjoy the best Cantonese food we could find, as we are both enthusiastic foodies. Trailfinders found us a good deal: a 6-night stay with Cathay Pacific at a modest three-star hotel, the Garden View Hotel, which was undergoing renovations and eager for guests. It wasn’t our top choice, but we decided to give it a try.

After we arrived and checked in, I noticed the shower was draining slowly. Although it was a minor inconvenience, I was too tired to complain. About half an hour later, the guest services manager called to check if everything was okay. I mentioned the shower issue, and soon after, a maintenance worker arrived to fix it. I was impressed by their prompt response.

Fast forward to 2019, I stayed at a high-end hotel in Dubai, part of a large chain. Surprisingly, I encountered the same problem with the shower drain. This time, I was frustrated because I expected better service from such a reputed hotel. The issue made me question their quality checks and attention to detail.

These two experiences left a lasting impression on me. The Garden View Hotel, despite its modest rating and undergoing renovations, provided excellent service that I remember fondly. In contrast, the larger hotel chain left me with a negative impression due to their overlooked maintenance issue.

This highlights the importance of attention to detail and customer service, regardless of a hotel's star rating. With the Nuvola Inspections module, you can avoid such issues by creating custom checklists, using pre-set lists from Nuvola’s database, or uploading from a certified source, ensuring that no detail, like a slow drain, is missed.