Taking Service to the Extreme

At CoLiant Solutions we’ve always been extreme about service. I mean we have a real “full send” mindset in this area. We have messages encouraging our employees to be service based in attitude and mindset written prominently on our office walls. We make it a key component in the hiring process, and we have strived to build a culture of service by continuing to find better ways to serve within our greater expertise as security and infrastructure professionals.?

What does a culture of service look like for us?? We serve our communities by providing technology and assets that keep that community safe. We serve our clients by protecting their investment from everything from theft to fires to vandalism. We serve our employees by providing jobs that help them to provide for their families and give them a purpose. This attitude of service has taught us many lessons as we’ve navigated the security industry. As we’ve grown, so has our understanding of service, looking back here’s a few takeaways we’ve learned from our commitment to service.

1. Good service starts and ends with listening to your customers

It’s impossible to meet your clients needs and understand their expectations without regularly giving them space to communicate those needs. We’ve found that actively listening to our customers has given us a strong advantage over our competition . Almost every product or service that we have developed has come directly from our customers' needs. When they express that they need a certain type of surveillance system or a custom solution to their security plan, we devote time and resources to creating that solution. This has enriched our customer base and every time that we have created a custom solution for one of our clients it becomes something that many more of our customers also have had a need for.?

It’s a great example of service that keeps growing. The more we listen, the more we accomplish, and the more we are able to provide to our clients. We believe that everybody wins when you take time to listen to your customers and find solutions.?

2. An expert level workforce is best built with a service mindset?

Just like listening to our customers helped us develop better products, having a service mindset in our workforce has helped us build better employees.?

One way we accomplish this is by staying up to date on industry trends and new technologies. To serve our customers we need our employees to be trained and licensed to provide the security solutions that best meet their needs. Installing out of date alarm systems or obsolete camera systems doesn’t benefit anyone and happens too often in this industry. When people are investing in a security system, they need it to prevent criminal activity not just now but for years to come. That’s why we invest our resources into training our team to understand advances in the industry and to be licensed to install a variety of security and alarm systems. This makes them well versed in different offerings and saves our customers time and money on installation and maintenance.?

This example shows that continued growth in service means a continued growth in knowledge and expertise and is exactly what our clients are hiring us for.?

3. Your customers are best served when you're honest

From your sales department, to your marketing team, to the techs operating in the field, honesty and integrity play a vital role in serving your clients.?

For us that means that we don’t sell surveillance or installation services that are subpar or that we don’t believe the customers actually need. We only recommend a security plan that we believe will truly benefit our clients and their communities by keeping them safe, protecting their investments, and reducing their? risks.?

We also keep these principals intact as we build new security and surveillance products. Many of our competitors are using the most cost effective hardware and cheap materials to deliver products that don’t perform as expected, overpromise and under deliver. We believe that honesty and integrity push you to do the opposite. We build the best products we can using the latest technology and quality hardware so that our surveillance systems perform at or above the standard that we have promised.?

This commitment to honesty and integrity in our work has built a strong service reputation with our clientele that has made us one of the most trusted security and surveillance companies in the United States working with commercial real estate developers,? major insurers, and big box stores.?

If you are going to build a service oriented company, honesty and integrity have to go hand in hand at every turn and every decision.?

These are just a few of the benefits that we have experienced by making a commitment to service a key ingredient to our company's culture and success. These types of ideas help to align us to be the best security service provider that we can and it's our goal to continue to instill these values into the heart of our team at CoLiant Solutions going forward.?

Are you looking for a security and surveillance expert? Our team here at CoLiant Solutions has over 30 years experience providing and installing best in class security and surveillance systems for retailers, construction sites, warehouses, industrial applications, events, municipalities, and more. To find out what we can do for you Contact us today