Taking DEX to 3 New Dimensions (November 2024)
If you were able to join us in either Boston or London for Experience, you witnessed the most innovative and exciting keynote Pedro Bados and Samuele Gantner have delivered to date! If you didn’t make it in person, you’re in luck because we’re breaking it down for you on the Insider and you can watch the full presentation on-demand. But be better next year – save the dates now! ?
The overall consensus from #NexthinkExperience24 is that DEX is now. It’s something that should be on every CIO’s agenda because while technology will continue to advance, the one thing that will never change is that your business is driven by your people. ?
Nexthink's Mission: Enable people’s full potential with technology.?
Nexthink has always been focused on delighting people at work and we’ve worked tirelessly to establish the DEX category. After both the Forrester Wave and the Gartner MQ for DEX tools released in 2024, it'd be hard to argue that we don’t lead the space. While we’re so grateful for the recognition, it doesn’t mean we’ll slow down. If anything, it makes us work harder and push the limits of innovation. Which leads us to now. In his keynote, Pedro listed three new dimensions of DEX Nexthink is focusing on in 2025, so let’s dive in. ?
Dimension 1:?Full Observability & AI for Your IT Teams?
Nexthink has always brought the best observability for any application, any OS, and any device, but now we're giving you more. We have invested 30% of all our R&D into AI to develop the most useful products that will make your jobs easier as IT professionals. We're thrilled to be adding observability for any VDI, conversational access and AI built-in to your diagnostics.
Watch the full demo of of the next level Infinity platform starting at 11 minutes.
Dimension 2: Enterprise Productivity for Your Business?
Nexthink's endless data collection has helped with workplace experience through increased productivity due to lack of IT disruptions, but we can do more. We can bring full enterprise productivity through more efficient onboarding, better enablement and better task accomplishment.
“In Experience Central we are using AI to analyze employee feedback to provide recommendations on actions to take.’’
Using employee feedback, Adopt and more, Nexthink is making everyday tasks easier for employees.
Watch how the Nexthink suite of products keep employees in flow starting at 22:50. minutes.
领英推荐
Dimension 3:?Zero Tickets for Your Employees ?
The Zero Ticket Mission is on and we've found the path to achievement. From proactive automation (fixing issues before employees notice them), to self-service (using knowledge articles, reboots, etc), to Nexthink's newest offering Autopilot which solves the problems we've seen arise with self-service.
Chatbots tended to replace L1 agents with the employees themselves, they would offer a knowledge article that likely wouldn't have the exact solution an employee needed leaving the employee still needing assistance. Number one request? "Can I talk to a human please?" Autopilot offers the ease of chatbots, but infused with flow automations, and AI suggested solutions that leave employees only have to click to fix.
Check the full demo of Autopilot starting at 33:30.
ICYMI
All session from Experience are now available on-demand.
Watch The DEX Show live from Boston and London on YouTube.
Upcoming Events
Wednesday, December 4
Best of Experience Webinar happening in a timezone near you! Join Mitchel Trychta and Thomas McGrath as they review highlights from Experience '24 and outline the pathway to DEX success in 2025.
Tuesday, December 10
Register for this joint webinar: Optimizing IT Operations and Digital Employee Experience with Nexthink and Amazon Web Services (AWS)