Taking Client Reviews to the Next Level
Vicky Labinger
Holding business owners accountable to set and hit their goals either through 1:1 mentoring or The Smile Hub. Free Business Health Check to get started. Certified ADHD Support Specialist. Inspire | Educate | Win
We all ask for client reviews (well at least I am hoping we all are!)
As I say to my clients when I ask for one – “testimonials/reviews are the lifeblood for small businesses, they help me grow my business”
Using the words of previous clients builds our reputation and most importantly trust. ?
Have you thought about taking your reviews to the next level and creating a case study?
Check out this Case Study of a resedential project I worked on with My Claybrick Home https://www.canva.com/design/DAFoKPyf7ig/TsHa8RyiRAtL0hV_O8wTZw/view?utm_content=DAFoKPyf7ig&utm_campaign=designshare&utm_medium=link&utm_source=publishsharelink
I use my case studies during the initial phases of a client getting to know me.
If a client is struggling to commit to a project after an initial discovery call, I’ll share the case study with some direct quotes from the client.
Here’s a couple of the quotes I might use from this case study.
“I had lots of ideas, lots of visual ideas in my head… I’d seen lots of things on Pinterest that I liked and I pretty much gave Vicky an image and said ‘I want to replicate this in the space that I’ve got, but I have no idea how to do it’
“I was quite stressed, if I’m honest, because we were probably like 5 weeks into the kitchen demolition, so our house was pretty chaotic. It was the summer holidays as well, so the kids were at home and I remember everything being a huge mess. I didn’t really know how to deal with it all.”
You’ll see I’m looking to make an emotional connection.
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Now, let me share a different case study.
Check out this Case Study from an Interior Designer that I work 121 with mentoring https://www.canva.com/design/DAFoKLQRH-Y/_AbhXzPqDEraC4GdVdWg0g/view?utm_content=DAFoKLQRH-Y&utm_campaign=designshare&utm_medium=link&utm_source=publishsharelink
Here’s a couple of quotes from this one that might resonate with you:
“I needed some help to push me out of my comfort zone”.
“I had all the tools but there were some mindset blocks about creating a sustainable business”.
I was “getting in my own way and needed someone else to point out where things were genuinely a difficult decision, and perhaps where I was stalling for mindset reasons.”
If you’re stuck, struggling, overwhelmed, not sure how to push your business forward then why not book a free chat to see how I can help.
Book a free chat??https://calendly.com/vickymyclaybrickhome/idbh-discovery-call
Copywriter for high-end service providers and creatives ? Crafting website copy that's as awesome as you are, so your ideal clients choose YOU.
1 年Love this, Vicky! So great to showcase how you use case studies to make your sales process smoother. They are great tools to reduce friction ??