Taking Care of You This Holiday Season
This holiday season is all about reconnecting, with many of us looking forward to finally seeing friends and family after months apart.
While you plan your travels, our team has been hard at work preparing for the busy days ahead.
As we approach the holidays, the Delta team is committed to:
Giving you more control: Making travel easier
If you plan to fly internationally, we’re working to remove the guesswork from health requirements for upcoming trips. For many destinations, you can now use Delta FlyReady SM to directly upload and verify your proof of vaccination and negative COVID-19 test result for an easier check-in. Depending on your destination, you may still need to bring required forms – more information is available here to help ensure a seamless experience.
If you need assistance, the ‘Message Us’ feature is available through our app on an iOS device or online. You can text or chat with a specialist on the go, who may be one of 1,500 new additions to our Reservations & Care team. By the end of the year, we will have 2,100 new specialists hired and in place to serve you.
Taking care of you: Flying with confidence
Delta teams have been working hard to ensure you experience easy, convenient and efficient travel during the holidays. Our new reservations specialists are among the 8,000 new employees we’ve hired and trained this year across our operation, including pilots, flight attendants, mechanics, customer service agents, and more. They’re ready to provide the world-class service and reliability that you have come to expect from Delta every time you travel.
An updated slate of digital tools is also in place to make your journey simpler than ever. Look for an all-new ‘Today’ mode experience in the Fly Delta app that makes it easier for you to find key information during your day of travel, including boarding information, upgrade status, baggage location, and key self-service resources. If your plans change, we want you always to have the ability to make changes to your travel plans quickly and conveniently. You can use the app or visit delta.com/help for access to tools that will address your travel needs.
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As you reconnect with loved ones all over the world this season, we look forward to showing you the care and dedication that sets us apart.
Helping you see the world: Offering more destinations and premium options
As the U.S. reopens to fully vaccinated international travelers, we are proud to reunite families and friends who have been kept apart for the past 20 months.
If you’re planning trips next summer, you will have more options when traveling to Europe with more routes, premium seats and destinations. Every Delta flight between the U.S. and Europe will have Delta Premium Select for the first time, available for easy upgrades with miles or cash.
And you can get into the holiday spirit with a fresh selection of Delta Studio? in-flight entertainment, including hit movies and shows, playlists curated by Spotify and a new collection of well-being content from Peloton.
All 75,000 of us at Delta are committed to delivering you world-class service this fall and holiday season. We’re here for you no matter the occasion.
Thank you for your business and loyalty.
Financial Advisor at Wells Trecaso Financial Group
2 年Hey Ed just wanted to shared with you a 35 hour travel day on 1/1 via Delta Air Lines. Not only was that the worst experience of travel in terms of delays and canceled flights but I am trying to be compensated/find my lost bag. I’ve contacted the messenger ap to talk with a representative x4 different times today since 9am…. Does Ed Bastian and Delta really care about their customers?!? It really doesn’t seem like it at all because I am constantly being transferred to a different department after sharing my story and trying to find my lost bag. Does Delta realize people work?? Like how am I supposed to get ahold of someone and work when I’m waiting on my personal cell for over 2 hours at a time??
cellist at Self
2 年Dear Ed ?I am writing to you out of total and complete frustration with your “customer service”. Total of 12 hours on hold over multiple days before getting hold of an employee to be told that although, yes i was mistakenly charged 39 000 miles for my last flight, there is nothing he can do because?“That’s not my department” only to be given ANOTHER number with a 7 hour hold time and……… wait for it, NO OPTION FOR A CALL BACK and some of the worst music I have ever had to listen to on a constant loop. I can only assume your business model is to try and wear me down with frustration. This appears to be fraudulent behavior on the part of Delta and this has been going on for months. There is absolutely no reason for your company not to have a call back option even if you choose to be under staffed. This is totally unacceptable and after this many months appears to be a business decision. Shame on Delta for this horrible behavior. Not to mention the 12 hours on text!!!!! Sincerely Thoms?Rufus Cappadocia
Ramp Agent at Delta Air Lines
2 年Ed Bastian Delta Air Lines @fox5atl with every company raising their pay. Then Delta needs to raise their pay from $15 to $18 hr starting out. Nobody can survive off $15 hr anymore ..
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2 年iam interested to join your company..i have applied lots of time but they don’t respond my application yet ..i have experience with customer service gate and ticketing and i also working in jfk airport another airlines but iam interested to join delta airlines .i applied to many time but they don’t give me any feedback..
Partner, HR&A Advisors
2 年My family and I had a chance to travel again over the holidays. My wife and four kids enjoy nothing more than having adventures together. Delta was exceptional, providing service and quality that I know and appreciate. In addition, my 79 year old mother traveled by herself for the first time ever. She said it was wonderful and the Delta team took care of her the entire time. I know for many, travel has been tough for the last week. However, let’s give our Delta team a break and remember how hard they work to help us safely see and experience the world.