Take your support to the next level.

Becca Kingery, PCM Sr. Marketing Manager, Marketing Programs.

A recent survey revealed that 60% of dealers will not buy from a distributor that does not offer technical training and support. The key takeaway: Provide MORE technical training and support — because a well-supported dealer is a loyal dealer.

Your Allied Distributor Service Rep (DSR) is the key to offering dealers the best-supported product in the industry. Your DSR gives you a leg up by being local to you, passionate about providing support, technically proficient, and naturally competitive.

Your Allied DSR is here to assist you with the following:

1. Heating and cooling?technical support: It starts with education and support for installation, servicing, maintenance, and troubleshooting before, during, and after the sale of your products. Allied technical support also includes but is not limited to:

• Specialized training
• Access to a local technical expert backed by the factory (DSR)
• Dedicated phone and email support from technical experts
• Easily accessible and always accurate technical literature
• Simple and easy-to-use warranty and labor programs.
• Access to OEM parts and labor rates that help empower a DSR's field authority in supporting their dealers.

2. Heating and cooling?technical training: This covers the skills needed to design, develop, implement, maintain, support, and operate our equipment. Trainers are required to have an extensive working knowledge of Allied equipment and its components, combined with national and local licensing codes and regulations. In addition, heating and cooling?technical content requires engineering-level knowledge, technical writers, quality production, and a team of product experts to pull the material together to train the trainers.

Some folks think that, unlike big, flashy marketing campaigns, heating and cooling technical support programs are unexciting. Not at Allied. We understand that your livelihood depends on the products you put your hands on each day, so we prioritize these programs. We're uniquely positioned to deliver a packaged approach of the highest standard of technical support after the sale. There are 196 DSRs in our support program today, most of whom are actively training their dealers. Are you in touch with your Allied DSR?

Want to learn more? Leave a comment or visit us at https://alliedair.com/contact/

Views and opinions expressed by the author(s) are those of the employees and do not necessarily reflect the view of Allied Air Enterprises.