Take No Talent
Encore Leisure Group, LLC
At Encore Leisure Group, our focus for everyone is simple... Have Fun. Leave Happy.
Showing up on time.? Smiling.? Having Fun.? Leaving Happy.? Building relationships.? Caring for others.? Supporting your teammates.? Doing the little things.? Being organized.? Having clean restrooms.? Making people's day special.? Remembering people's name.? Giving people your full attention when they are speaking to you.? Putting the phone down.? Focusing on details.
These are all the things we need to be doing every day; we're in the service and hospitality business.? They are the staple of our being, and there's a ton more of these little things that could be listed.? Things like this have one huge thing in common....they Take No Talent.
Take No Talent, or TNT as this was shown to me on a video the other day, is spot on.? Most of the things we do in our day-to-day worlds, simply don't take any talent.? Other worlds too frankly....if your kid is in sports, and you're one of those parents who think they could be recruited to the next level, I learned this a long time ago with Reid was playing ball.? These coaches and recruiters are certainly looking for bigger, stronger, faster, but what they evaluate first, every time/every kid, is what they do that requires no talent.? Uniform look solid?? Run on and off the field all the time?? Team player?? Knows what to do?? Shakes hand and looks them in the eye when spoken to?? Helps clean up the dugout or pick up the balls in the cage?? Trust me, they want those kinds of people much more than someone who just runs fast or can hit a slider.
How do any of those things just listed above not apply to what we do?? Read them again, but not with a sports perspective, but rather that from your current work team.? I think you'll quickly see that we don't need a lot of talent to be successful at what we do, or to make sure our customers Have Fun and Leave Happy, it just takes a focus and commitment to doing the right things, the little things, without fail.? Those things simply take no talent, you just have to do them.
Always remember that old adage...Hard Work Beats Talent When Talent Doesn't Work Hard....or just use those three letters -? TNT.? It takes no talent to provide the environment we strive for.? Do those things, and everything we do will be more fun, and more successful.
Go Get Em!