Take a Shift Left Journey: catch up on 5 insightful sessions from service pros ??
A curated newsletter for leaders in the field service and contact center industry

Take a Shift Left Journey: catch up on 5 insightful sessions from service pros ??

Service Leader’s Summer Camp Recording

Catch the replay of Service Leaders Summer Camp, where industry experts shared insights on transforming field service with AI, bridging skills gaps, and leveraging data for proactive service.?

Integrating Tribal Knowledge into AI: Insights from the AI in Business Podcast

Edwin Pahk, SVP of Customer Success and Pre-Sales, explains why personalization is essential for servicing complex machinery and how tribal knowledge enhances personalized AI solutions.

The Evolution of AI in Customer Service: What's Next?

Customer service AI has revolutionized business interactions, ushering in a new era of efficiency and personalization—like enabling chatbots to handle routine inquiries and systems to predict customer needs.

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