Tackling Key GBS Challenges: From Non-Compliance to Poor Data Quality

Hi and welcome to the next edition of Shared Services Weekly!?This week, we’re looking at some key challenges shared service leaders face: managing customer experience, data management, compliance, and manual processes:

Future Trends in Service Excellence

As the GBS model aims to provide high-quality, efficient services, service excellence remains a key priority for industry leaders. However, optimizing resources and remaining cost-effective whilst delivering value to the wider enterprise is a tricky balancing act.

Many organizations are increasingly looking to AI as a solution. With 76% of shared services planning to implement AI within the next 12 months, it is clear that the technology could play a key role in the next era of service excellence. As such, 维布络 's upcoming webinar- AI Unleashed: Transforming Global Business Services- will explore the essential steps for achieving rapid ROI from AI implementation. From achieving stakeholder buy-in to software selection, register now?to discover how you can achieve excellence with AI.

Service excellence involves more than just technology. It includes every aspect of your GBS, from customer experience to company culture, all of which contribute to your organization’s overall performance. SSON ’s CX & Service Excellence Virtual Summit?reveals all, with insights from organizations setting the curve such as Kellanova , 阿迪达斯 , and 百事 . Register now?to cement the customer journey as a central part of your business strategy!

Is Your Data Ready for Intelligent Automation?

Rapid technological advancements have left many organizations scrambling to remain ahead of the curve. This has revealed a significant pitfall for modern GBS leaders: implementing new tools without a true grasp of their data can be disastrous.

The upcoming Precisely webinar, Streamlining SAP Master Data Processes, tackles this very challenge, exploring practical strategies for optimizing SAP master data management. From reducing manual effort to ensuring seamless data integrity, discover how automation can revolutionize your approach- with the right data. With insights from industry leaders at 家得宝 and 强生公司 , register now?to gain expert insights and learn how your shared services team can unlock greater efficiency, accuracy, and value.

Stay Ahead of Financial Compliance

It’s no secret that non-compliance can be damaging (and costly!) for a business. From environmental regulation to data privacy laws, the regulatory landscape is as critical as it is complex. However, financial regulations can be particularly difficult to manage.

Vertex Inc. 's upcoming webinar, Mastering VAT Compliance in the Digital Age, will highlight cutting-edge strategies for navigating complex VAT requirements globally. Learn how to leverage technology to streamline compliance, minimize risks, and empower your team with essential skills for sustainable business growth. Register today?and don’t miss out on transforming your VAT management approach.

The rise of e-invoicing has prompted numerous new mandates to ensure compliance. Comarch 's session, Navigating Mandate Mania: Managing The Rise Of E-Invoicing Mandates Worldwide, will provide a comprehensive overview of how to achieve seamless e-invoicing compliance. Learn how automation can simplify global mandates, streamline AP/AR processes, and future-proof your business: register now!

Beyond this, statutory reporting is a critical part of compliance. 汤森路透 ’ upcoming session, Centralising Statutory Reporting: A Practical Guide to the Benefits, Challenges and Next-Steps, will provide insights to streamline your reporting process, enhance accuracy, and gain strategic value for your business. Learn from 阿西布朗勃法瑞公司（ABB） 's real-world experience on how they overcame obstacles and leveraged technology to drive efficiency and compliance. Register now?to transform your statutory reporting approach!

Support Your Finance Teams With Automation ?

Recent studies have revealed finance teams face higher levels of burnout, amplified by intense deadlines and highly manual tasks. So, organizations are increasingly turning to financial automation to streamline processes, reduce manual workloads, and improve accuracy across finance operations.

Aico - Intelligent Financial Close Automation 's upcoming webinar, Mastering Month-End Close: Strategies to Improve Speed Without Compromising Quality and Accuracy, tackles one of the most high-stakes financial processes. Learn how to achieve faster, smoother month-end closes without sacrificing accuracy. Register now?to gain practical strategies and tools to streamline your financial close process, reduce manual effort, and enhance compliance.

Beyond this, with 74% of CFOs predicting AI and automation will reshape finance by 2035, the need to act is urgent. Join onPhase 's webinar, How Modern Finance Leaders Are Redefining the Back Office Playbook with Automation, to explore how leaders are making a compelling case for automation, overcoming talent shortages, managing costs, and enhancing scalability. Register here.

For a comprehensive perspective to finance automation, SSON’s annual AP Automation Digital Summit?covers everything AP, from leveraging AI agents to navigating changing e-invoicing regulations. The 10th iteration of the event comes at a complex time for finance leaders, as they are urged to “do more with less,” so the hunt is on for any incremental gains in efficiency and cost-savings. Register today?to maintain your competitive edge in AP.

Thanks for reading!

Bethany Brown, Editor, SSON