Tackling Dealership Service Reception Challenges: How Sharebox & Fleetback Streamline Aftersales and Elevate Customer Satisfaction

In the busy world of dealership service, reception areas often face significant pain points, especially during peak drop-off and pick-up times. From long customer waiting times to operational bottlenecks, these challenges can reduce customer satisfaction and drive up operational costs.

With the combined power of Fleetback and Sharebox, we’re helping dealerships meet the demands of modern customers and unlock new efficiencies in the after-sales journey.

Here’s how our solution addresses common challenges:

1. Eliminate Overtime and Enable Earlier Closing Times

• By placing keys in an outdoor Sharebox, dealerships can offer customers the flexibility to pick up or drop off keys even outside standard hours. This reduces the need for reception staff to stay late, allowing for earlier closing times and lowering overtime costs.
• Example: Customers can pick up their vehicles after hours, eliminating the need for extended service hours and reducing overall staffing costs.

2. Reduce Labour Costs by Minimizing Non-Productive Staff Time

• Automating key management and check-in with Sharebox significantly decreases the need for non-productive tasks. Staff can focus on higher-value interactions with customers, while self-service stations handle routine drop-offs and pick-ups.
• Example: Reception staff can spend less time managing keys and more time on customer service, which directly improves the overall experience.

3. Upselling Opportunities Through Online and On-Screen Engagement

• Home check-in and kiosk check-in present upselling options at the point of check-in, whether through online engagement during booking or via on-screen prompts during check-in. This targeted approach improves revenue opportunities without putting extra pressure on staff.
• Example: When checking in, customers can receive personalized offers, like discounted maintenance packages or special accessories, directly through the home check-in and the kiosk interface.

4. Reduce Queues and Improve Flow in the Service Reception Area

• By allowing customers to manage their check-ins independently, Fleetback and Sharebox reduce congestion in the service reception area. This leads to shorter wait times, creating a smoother, more relaxed experience for all.
• Example: During peak hours, customers can bypass the reception line by using the kiosk check-in option, making the entire process faster and more efficient.

5. Enhanced Workshop Planning and Efficiency

• With Fleetback’s software suite and Sharebox’s real-time key handover, dealerships can better manage and plan workshop schedules, leading to improved workflow and timely service completion.
• Example: Service managers gain visibility into vehicle drop-off times, allowing them to schedule work accordingly and optimize daily operations.

6. Minimize Admin Work in Billing and Invoicing

• Automating check-out with kiosk key handover including payment processes minimizes manual work in billing and invoicing, freeing up staff for more strategic tasks.
• Example: Customers can settle payments from an SMS with a link on their phone before arriving at the self-service kiosk at their convenience, reducing the need for back-office invoicing and monitoring, ultimately saving time and resources.

7. Offer Greater Choice Within the Customer Journey for Increased Satisfaction

• With flexible self-led check-in and check-out options, customers have control over their experience, from managing pick-up times to choosing add-on services, which leads to higher satisfaction and loyalty.
• Example: Customers who prefer a quick, self-managed process can complete check-in without waiting in line, while others can still opt for in-person assistance if desired.

Meeting Modern Customer Expectations with Fleetback & Sharebox

Today’s customers value speed, convenience, and transparency – all of which our integrated solution delivers. Together, Fleetback and Sharebox offer self-led, efficient check-in and check-out options proven to enhance customer satisfaction, increase revenue, and streamline dealership operations.

By embracing this shift in aftersales, dealerships are not only reducing operational strain but also exceeding customer expectations. It’s time to redefine aftersales with the tools and strategies that modern customers demand.

Fleetback and Sharebox deliver a seamless, digital-first customer experience for dealerships, combining advanced dashboards, workflow solutions and customer relationship tools with secure, self-service key management kiosks. Together, we enable dealerships to improve operational efficiency, elevate after-sales service, and drive customer satisfaction by automating processes, ensuring convenience, and enhancing transparency throughout the vehicle service and customer lifecycle.