Tackling Challenges in the Airline Industry in a very 'INFORMish' Webinar

A live webinar is about to happen: “Smaller stations, big impact: Optimising airline operations.” It’s about specific challenges in the airline industry, but what makes it “INFORMish”? It’s not only the products but also the people. Instead of having one expert going through a presentation, we invited experts, presenter and a customer special guest to give the audience more insights, more dialogue, more impressions.

The Countdown is On

30 minutes to go! - The atmosphere is buzzing. Presenter Joshua Baker, and experts Bernadette Schaefer and Michael Reinkober are given subtle make-up to prevent any unwanted shine on camera. Lights and mixer are ready, the Wi-Fi connection is stable.

The two INFORM experts receive final stage directions: “Remember not to look into the camera when answering a question from the presenter. Look at the presenter. It's a conversation between two people that the audience sees, not a lecture.” No problem, after all, they rehearsed several times. And yet: “You've actually seen it a thousand times on TV,” says Product Manager Michael Reinkober. “But when you're sitting there yourself, it's something else.”

Challenges in the airline industry: small and medium-sized operations

It's almost showtime! A final quick process discussion in which all participants go through the content. Preparation is everything! This time, we discuss how to improve processes on small and medium-sized operations. These have their very own requirements.

Regardless of the actual size of the airport, they indicate the size of the airline's operations stationed and managed there. The most important indicator for the definition of “small and medium-sized operation” is the number of daily departures. If this is less than around 15, this definition applies. Operations of this size usually have only a few employees. It is not uncommon for one person to manage everything and therefore have many responsibilities. These employees need to be relieved. The whole operation should run more smoothly, errors or delays should have less impact.

Small, lightweight solutions that can be implemented quickly and are therefore appropriate for the limited resources of smaller stations are suitable here. Powerful solutions with a multitude of functions, variables and arbitrarily scalable settings for the number of managed human resources and GSE tend to be reserved for the extremely complex day-to-day business of turnstiles. Keith Allen from Alaska Airlines and Bernadette Schaefer, Product Manager at INFORM, talked about this situation and how the challenges in the airline industry can be solved with the new development GS RegionMaster.

Empowering Airline Frontline Managers

In the second part, Allen and INFORM Product Manager Michael Reinkober elaborated on the challenges frontline managers face at smaller operations. Their job is ultimately to (...)

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