Tacey Atkinson: Mastering Sales in the Digital Age

We hope this newsletter finds you in good spirits and that you're ready for another exciting episode of "The Science of CX" podcast! In this release, we sit down with the incredible Tacey Atkinson, an expert in customer experience and customer centric services. Get ready for a thought-provoking conversation that will leave you inspired to transform your own customer experiences! So, what can you expect from this episode?

Let us break it down for you:

?? Key Takeaway #1: Creating a Customer Centric Culture: Tacey Atkinson shares her journey and strategies for curating customer centric cultures that increase sales and decrease employee attrition. You'll gain valuable insights into the importance of strategic planning, leadership training, and customer-facing team training.

?? Key Takeaway #2: The Recipe Box: Discover the fascinating story of a person who went above and beyond to provide personalized service. Learn how they kept a recipe box filled with valuable customer details and how this simple act created long-lasting connections.

?? Key Takeaway #3: The Value of Personalized Service: Tacey shares her personal experiences with local businesses and highlights the importance of genuine connections with customers. Explore the power of knowing your customers' preferences and how it can lead to increased loyalty and brand advocacy.

?? Key Takeaway #4: Involving the Customer in Decision-Making: Find out how a customer-centric CEO incorporated the customer's perspective into every decision. Learn how you can involve your own customers in decision-making processes, making them feel appreciated and valued.

?? Key Takeaway #5: Creating Remarkable Employee Experiences: Understand the link between employee satisfaction and exceptional customer experiences.

Explore Tacey's practical tips and exercises to improve your approach to the employee experience and boost overall customer satisfaction.

Fun Fact: Did you know that Tacey Atkinson's great great grandfather was the first lighthouse keeper in Peggy's Cove, Nova Scotia? Lighthouse keepers played a vital role in saving lives and ensuring coastal community safety—an early example of the importance of customer-centricity! As we wrap up this episode, we want to challenge you to think deeply about what's missing in businesses today. What experiences from the past made you feel seen and recognized? Share your stories and let's start a movement to prioritize the customer and employee experience! Remember, the first step to delivering exceptional customer experiences is to take care of your team. If employees don't feel valued, they won't treat customers well. Let's bring back care, commitment, and humanity to customer service across all industries worldwide. And that's a wrap!

Don't forget to leave us a review on your favorite podcast platform, as we love hearing your thoughts and feedback. Plus, it helps us reach more passionate CX enthusiasts like yourself! Stay safe, stay healthy, and take care!

Warm regards,

Steve

On behalf of "The Science of CX" podcast team