System Support Specialist (Help Desk)

Peak Performers is a nonprofit recruiting firm specializing in contract roles with state of Texas government agencies. We've partnered with the Texas Department of Housing & Community Affairs (TDHCA) to recruit for a System Support Specialist (Help Desk) in Austin, TX.

Your tasks

As the System Support Specialist, you will review and prioritize incoming operational requests for technical assistance related to computers, software, and standard office equipment, identify and log the type of problems or requests and monitor the status to ensure a timely resolution.

You have 4 years of experience

• Configure and troubleshoot personal computers, laptops, printers, and other automated hardware and software.
• Perform backups and system cleanup and assist in handling staff equipment issue and return.
• Install, maintain, and perform minor repairs to hardware, software, or information resources equipment.
• Maintain records of daily system problems, remedial actions taken, and installation activities.
• Set up computers and other office equipment for employees; install standard software; ensure proper installation of cables; and help users resolve common hardware, software, and network connectivity issues.
• Assign logons and rights, print queues, and directory structures; reset passwords; and troubleshoot internet and phone outages.
• Coordinate with other sections or departments concerning the implementation of new systems and scheduling of technical support activities.
• Assist with supporting the agency’s local area network.

Project Term

Compensation: $24.00/ph (W2)

Work Location: 221 East 11th Street, Austin, TX 78701

Work Schedule: Monday through Friday, 8:00AM to 5:00PM

Assignment Length: Starting Asap continuing for 12 months

Our Client

The Texas Department of Housing and Community Affairs is the state agency responsible for affordable housing, community and energy assistance programs, colonial activities, and regulation of the state's manufactured housing industry. The Department currently administers $2 billion through for-profit, nonprofit, and local government partnerships to deliver local housing and community-based opportunities and assistance to Texans in need. The overwhelming majority of the Department's resources are derived from mortgage revenue bond financing and refinancing, federal grants, and federal tax credits. All TDHCA divisions regularly interact with other state and federal agencies, the state legislature, housing and community development organizations, community assistance agencies, lending institutions, real estate interests, the media, and other public sources.

What's it like to work for Peak Performers?

• Qualified applicants with chronic medical conditions and/or disabilities receive job preference.
• Our clients can hire you at any time - with no fee! We want you to get hired.
• We pay weekly through direct deposit.
• We offer ACA compliant health insurance after 60 days.
• In business since 1994, our relationships span 25 years and thousands of job placements.

All employment offers are contingent on the successful completion of a pre-employment criminal background check, in compliance with all applicable federal and state laws.

Applicants for employment with Peak Performers must possess work authorization that does not require sponsorship for a visa now or in the future.

Peak Performers is an equal opportunity employer and will consider all applicants without regard to race, marital status, sex, sexual orientation, gender identity, genetic information, family/parental status, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.

Peak Performers does not accept unsolicited resumes from headhunters, recruitment agencies or fee-based recruitment services.

#peakperformers

https://www.peakperformers.org/jobseeker/information-technology-jobs?rpid=13H-PRjUTT0