The System Is Broken

When even Portuguese officials complain publicly about the "broken system" and tell you that it's "impossible" to schedule an appointment online, by phone, or in person -- yet recommend that you show up at the local AIMA office and storm the gates -- you know that the problem is dire and probably unfixable.

I'm referring, of course, to AIMA, SEF, and SIGA (they're all culprits in the conspiracy) ... and getting your residency visa renewed.

We've lived in Portugal for over six years now, arriving when D7 residency visas were issued for one year ... renewed for two ... and then renewed again for two, before one could get "permanent" residency (a misnomer, as it's only good for five years) or even apply for citizenship, if so desired.

During our tenure here, residency changed from 1+2+2 to 2+3 and we were caught betwixt and between, as our last residency was for three years (not two) ... requiring us to wait an extra year (totaling six) before applying to renew our residency.

HAH! If it weren't so serious, the foibles, facts, and fables told about trying to get an appointment with SEF's current iteration (AIMA) would be the stuff bureaucratic boondoggles are laughed about.

We had tried ourselves through SIGA, Portugal's official scheduling "app" for all the country's often overlapping agencies and entities. That led us down a rabbit hole since, when searching by agency, neither AIMA (nor SEF) appear ... and, when searching by purpose or keyword ("residency renewal"), we're taken to Registros where the only real option is to select renewal of citizen, not residency, cards. Once you enter the requested data, however, a pull-down menu magically appears ... allowing you to indicate that the purpose of your appointment is specifically residency renewal. When we appeared at the designated place and time, we had to wait almost an hour, only to be told by quite frustrated clerks that, no, they couldn't renew our residency there ... we'd have to go to either Portalegre or évora. It was then and there that we were told by the frustrated bureaucrats that the system was broken and nothing worked now as regards to renewing one's residency.

Ultimately, we hired a lawyer (lawyers, we were told had better access to the system) to make an appointment for us. She did. Scheduled for 24 January 2024, officialemail notification showed that our residency renewals would be for two "cases" (i.e., people). The next day, nonetheless, we received a cancellation notice--no reason given. Later that day, another email arrived confirming a new date: 31 January, a week later than originally scheduled.

When we arrived and our number was called, the attendant insisted that only one of us -- me -- was on the "list." And my spouse? "Reschedule!" we were told. We called our attorney while seated opposite our interrogator and she spoke directly to him. Back and forth, back and forth, they argued in Portuguese ... him finally handing me the phone. "He could handle you both, if he wanted to," she told me. "He doesn't want to. So, you'll be processed now and I will try to schedule another appointment for your partner."

Again, that was on 31 January.

My better half still doesn't have an appointment, although our residency expired several months ago. And, despite being told that I'd receive my new residency card within 60 days, it's been 90 already ... and I'm still waiting, my proof of processing and payment in hand.

Is it any wonder that people are protesting, demonstrating in front of AIMA's headquarters in Lisbon? (https://www.theportugalnews.com/.../immigrants-to.../88011) Meanwhile, "The Portuguese Agency for Integration, Migrations and Asylum (AIMA) has said that it needs around one and a half years to resolve 350,000 pending residency applications filed by foreigners until 2025. https://www.dhirubhai.net/.../portugal-wont-able-process.../

It will be 2025 before AIMA resolves the 350,000 pending residency applications? What about all the new visas being granted? Are they still good for four months only? How long will it take AIMA to get around to them?