Syncro Release Day: February Edition
Hey there ?? Nice to see you here again! Ready to see what we've been working on lately? Let's jump straight into it...
At a Glance:
Looking for the full list of bug fixes and back-end updates? View the full release notes here.
?? Live Now
Ticket Page Redesign Beta
We've completely revamped the Syncro ticket page design, improved navigation, made it easier to quickly find the information you need, and added new functionality to the page. This update includes updates like left hand navigation, in-line edits, color-coded ticket statuses, ticket groupings, and more.?
Our new ticket page is available for all Syncro accounts and can be activated at your convenience by navigating to the Beta section of the Ticket Settings page in the Admin module.
Mobile App Updates
This update adds @mentions to the mobile app, letting you collaborate with colleagues or end users. This update also removes character limits in ticket comments.
??? Coming Soon
Branding Updates
Our updated branding will be rolling out across the Snycro platform and mobile app this month. We focused on creating a neutral and user friendly experience that evokes the new brand, ensuring you can focus on what matters distraction free.?
Network Discovery: Scan & Discover – Early Access
This early access includes the first of two waves of our network discovery features, enabling network scans and device discovery. Automatically scan and identify all devices connected to a network including workstations, servers, printers, scanners, and other network-enabled devices. A subsequent release will include the ability to easily install Syncro agents on discovered devices.?
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End User Portal UI Updates – Early Access
Experience a smoother End User Portal in Syncro! Our refreshed interface offers clearer navigation, faster workflows, and a modern look that aligns with your brand. Now in Early Access!
Ticket Metric Standardization – Early Access
Updates and standardizes ticket metrics across the Syncro platform to ensure better consistency and ease of access across ticket Views and key reports. Improved metrics include Average First Response Time and Average Resolution Time.?
Join our February Release webinar hosted by Syncro’s Chief Product Officer Dee Zepf and Chief Technology Officer Kristen Costagliola for a comprehensive overview of the latest enhancements and sneak peek into the future developments of our platform.
Roadmap Updates:
That's all for now folks! See you next month.
Team Syncro
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