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Breaking the Mold: Why I'm Chasing Different Numbers in Healthcare ??????

Busy in month-end closing? I bet you're deep in numbers: revenue, COGS, ROAS, margins, CAC, and all those financial metrics that keep the business world running. But let me ask you this: what about the numbers that truly matter? The numbers that can mean the difference between life and death?

From Medicine to Entrepreneurship: Changing the Game with Numbers That Matter ??????

As the founder and CEO a healthcare company, I've learned that while financial metrics are important, they're not the only numbers that matter. The numbers that truly matter to me are the

number of lives we touch, the number of fatal injuries we served, the lives we saved, the medical conditions we addressed, and the number of clinical procedures we performed.

These are the numbers that get me out of bed in the morning, and the ones that keep me pushing forward every day.

But you know what's interesting? Despite the fact that these numbers are the ones that truly matter, no one ever asks me about them. Everyone's only interested in PnL numbers and financial metrics. And don't get me wrong, I understand that those are important too. But for me, it's about balance. It's about fighting for the financial success of my company while never losing sight of our mission to save lives and help those in need.

Let me tell you a story about one such person. A 64-year-old man in Gaya, a small town in Bihar, India. He was on ventilator support and desperately needed to be transported to CMC Vellore, a leading hospital in Tamil Nadu. But there were no ALS ambulances available in Gaya, and the family had already consulted 10 doctors who couldn't offer any help.

That's where my team and I stepped in. We arranged for an ALS ambulance from Patna, the nearest city with such facilities, and then arranged for the patient to be transported by train with ICU support to CMC Vellore. It was a daunting task, with many logistical challenges and risks, but we were determined to save this father's life for the sake of his two young daughters.

Our clinical head didn't sleep a wink until the patient reached his destination safely. He monitored every aspect of the journey, keeping his eyes fixed on the graphs on the patient's monitors. And when we finally received the news that the patient had made it to CMC Vellore, the relief and joy we felt were indescribable.

This experience taught me that while I may be more interested in the numbers that matter in healthcare, I am also willing to learn, fight, and win any battle in the financial world if it means saving even one life. I am learning to wield the financial knife as well as the surgical scalpel, because both are necessary tools for the mission we are on.

So yes, I'm learning the financial game too. I'm mastering the "financial knife" so that I can make the most of every dollar we have and use it to achieve our mission. But at the end of the day, I know that the numbers that truly matter are the ones that impact the lives of the people we serve.

As healthcare professionals, we know that every life is precious, and that every number counts. So let's never forget that, no matter what metrics we're reviewing in our monthly meetings. Let's never lose sight of the fact that the numbers that truly matter are the ones that make a difference in people's lives.

"Healthcare is not about numbers, but about the people behind the numbers." Niraj