SWA Financial Changes - No Customer Care Plan!

Bill, I couldn’t agree more. But this is just one glaring example of how companies are increasingly putting their own interests first, ahead of those of their customers - you know, the people who literally pay their bills and salaries! One phrase I hear a lot is: “The system won’t let us do that.” To me, that’s a dead giveaway that their ‘system’ was probably designed around company needs; not those of their customers. Here’s one example… I recently tried to return $100 worth (3 boxes) of luxury vinyl flooring to Lowe’s. We have spent thousands of dollars on building products from this store for remodeling our house after hurricane Ida caused major damage. They refused to take it back, even though the boxes were unopened and the exact same flooring is still on store shelves. The reason? A ‘store policy’ that says you cannot return anything after 90 days. When I spoke to the store manager he said that while he would like to help me, the ‘system’ would not let him override the ‘store policy’ and there was nothing he could do. I asked him if he really thought it was worth alienating a customer that had just spent thousands of dollars at his store for a hundred bucks woth of merthat could easily be restocked/resold. Crickets!!!