Sustainable Customer Support - Introducing the Anest Iwata Knowledge Base

Anest Iwata is proud to announce the launch of the Anest Iwata Knowledge Base, a comprehensive platform designed to offer users of Anest Iwata products easy and direct access to all essential information regarding their equipment. Available now at www.anest-iwata-knowledge.com, this resource is a pivotal step in enhancing customer support and reinforcing Anest Iwata’s commitment to environmental responsibility.

Our New Standard for Product Support

The Anest Iwata Knowledge Base was created to provide users with a centralized, easily navigable source for all product-related information. While official user manuals—required by law—are accessible on the platform, the Knowledge Base goes much further by offering highly relevant resources for everyday users. These include:

• Comprehensive guides on product maintenance, cleaning, and proper usage, ensuring users can extend the lifespan and performance of their equipment.

• Product-specific FAQs addressing common issues and troubleshooting, allowing users to quickly resolve any concerns.
• A visual spare parts catalog, enabling users to explore product components and identify the correct part numbers through an intuitive “click-through” feature. This functionality is paired with detailed illustrations, ensuring customers can confidently select the right part for their needs.

• Access to Recommendation Charts, which outline manufacturer-approved setups based on various paint brands, providing expert guidance tailored to specific product applications.

The platform went live in early October, coinciding with the launch of the WS-Primer series, and is currently available for select products. Anest Iwata plans to expand the platform's offerings significantly in the coming months to cover a broader range of products, further improving the user experience.

A Commitment to Sustainability

The development of the Anest Iwata Knowledge Base is part of the company's ongoing efforts to be a sustainable and environmentally conscious partner. By creating a digital hub for product information, Anest Iwata significantly reduces the need for printed manuals and guides. Moving forward, only legally required safety warnings will be included in physical form with products, alongside a QR code that directs users to the corresponding product page on the Knowledge Base. This ensures quick and easy access to information, particularly when using smartphones, making it the most efficient way for users to stay informed.

The Anest Iwata Knowledge Base is more than just a resource hub—it is a key part of our strategy to enhance after-sales communication, streamline product support, and reduce our environmental impact. We are excited to continue developing the platform to meet the evolving needs of our users.

For further information or support, please visit:

1. Anest IwataM Knowledge Base: www.anest-iwata-knowledge.com?

2. Anest Iwata web site: www.anest-iwata-coating.com

2. Write to the local Anest Iwata sales branch found here: https://www.anest-iwata-coating.com/dealer/.