Survey and On-line Reputation

Gone are the days of choosing your next healthcare provider based on a handbook or word-of-month. In our social media driven world, it takes only a few seconds to pull up reviews of medical offices or an individual provider. With instant access to sites like Google, Yelp, Facebook, and Healthgrades, patients can form an opinion by reading feedback from other patients. This offers your practice many challenges and opportunities for growth. Your public reputation can directly affect your bottom line!

Your on-line rating can help differentiate you in a crowded healthcare marketplace. Public reviews have become a significant tool for patients when searching for a medical provider close to them. How much money are you losing due to unhappy patients? Are you measuring your patient’s satisfaction, or just hoping everything is going well? It is projected that healthcare providers lose a significant share of their revenue each year due to disgruntled patients. If you’re not monitoring your reviews, you are leaving your practice vulnerable to frustrated patient reviews. This leads to lost revenue! It can be a challenge to get patients to leave public reviews, but RavePoint’s (www.ravepoint.com) service can help.