No Surprises
Joshua A. Luna
Photographer & Videographer at American Executive Media | HBR, Business Insider, & LinkedIn News Contributor
Welcome back to Teachable Moments, a career growth newsletter for managers and future leaders.
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TLDR
Teachable Moment:?Keep your team informed and up-to-date on any news directly impacting their work.
The Problem
You probably don’t think of yourself as someone who withholds information, but even the best managers?forget?to update their teams when it comes to decisions that are being made.
Especially when you’re busy and wrapped up in your own work, it can be easy to forget that other people might have a different level of context than you do.
But when those details are withheld and impact the team in a meaningful way, it can lead to?confusion and frustration?on the part of your employees.
Your team should always know the company’s plans, objectives, and decisions that involve them—there should be no surprises.
They shouldn’t be hearing news about their?own team?from other sources.
If your team members were to hear the news from someone else, there is a risk that the information could be misconstrued or distorted, which could lead to confusion and a lack of trust.
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The Solution
It’s important to create an environment where everyone feels comfortable and informed.
Transparency is vital for trust in a team, so make sure you share updates and decisions with your team as soon as they happen. This will help them stay on track and will make them feel confident and prepared.
Giving your team the information directly allows you to provide context and clarify any questions they may have.
This also helps to ensure that your team members receive accurate information and can trust that you are being?transparent?with them.
When you keep everyone in the loop, they can stay focused on their responsibilities and meet their goals more efficiently without the fear of being surprised or unprepared.
Keep learning,
Josh
P.S.
Have you forgotten to update your team on a something crucial? How did they respond?
Share your story in the comments section.
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