Sure you're doing fine with your CRMs Knowledge Base? Think again
Do you think your CRM knowledge base is helping you minimize costs?and maximize CX?
If you believe you’re saving costs with a CRM Knowledge base, you’re yet to explore the advanced AI capabilities of an?enterprise-grade Knowledge Management platform?that can help you achieve exceptional CX while saving millions of dollars on support costs.
Move away from limited KM functionality
Still not convinced? Here are the top reasons why an Enterprise Knowledge Management Platform is better
Many organizations prefer CRM knowledge base as it is a complimentary add-on with the CRM software. While it helps create and store articles and FAQs for customer support, several challenges make it inappropriate to meet the needs of modern customers.