Supporting flight attendants

Supporting flight attendants

Flight attendants play a vital role in assuring the safety and security of flights, and are also contributing to efforts to enhance the environmental sustainability of each flight. On International Flight Attendant Day, which falls each 31 May, ICAO reiterates its commitment to supporting flight attendants in every aspect of their work, and we also highlight the important role flight attendants can play in advocating for the implementation of ICAO safety, security, and sustainability standards, and other guidance.

This year, ICAO is focusing on supporting cabin crew members dealing with unruly and disruptive passengers on board aircraft. Cabin crew are at the forefront of this issue. ICAO has developed tools which States can use to ensure that perpetrators are held accountable and thereby deter future events which can jeopardise safety and security and good order and discipline on board aircraft. In addition, the ICAO Cabin Crew Safety Training Manual (Doc 10002) provides recommended content for training programmes, to enable cabin crew to prevent and respond to unruly and disruptive passengers on board aircraft.?

States are called upon to ratify the Montréal Protocol of 2014 to significantly improve the ability of States to expand jurisdiction over relevant acts and offences and use the Manual on the Legal Aspects of Unruly and Disruptive Passengers (ICAO Doc 10117) which provides guidance on penal and enforcement actions.

States are also asked to provide staff training and promote public awareness of the consequences of inappropriate conduct. These actions will help curb the escalation of the frequency and severity of unruly and disruptive passenger incidents thus enabling a safe and conducive working environment for cabin crew members and other crew as well as a good flight experience for passengers.

?ICAO is currently developing additional guidance, to manage unruly passenger events, in the post-pandemic environment and to best equip crew members to respond to emerging issues.

SEBASTIAN ZHENG CHENG

Head of Aviation Safety, AirAsia Aviation Group

1 年

Congratulations to all flight attendants on International Flight Attendant Day! It's great to see ICAO's dedication to supporting flight attendants and recognizing their role in promoting aviation safety, security, and sustainability. Let's work together to address unruly behavior on flights and support our amazing cabin crew. #AviationIndustry #SafetyFirst

回复

Sad that they are considered a vital safety tool but have very low salaries and difficult working conditions. Maybe ICAO could consider regulating work standards for this vital field of employment?

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Rytile NDONGO ??

CONSULTANTE PSYCHOLOGUE Insertion Professionnelle, Risques Professionnels, Environnement. Cabinet A'Proches Expertise et Conseil (A.E.C). Géosciences, Environnement, Risques Professionnels

1 年

Excellente Journée Internationale des PNC !!! ?? #ASECNAGabon ??????

Rémi Duchange

Cofondateur de SkySuccess & Coach en recrutement PNC ?? Du coaching en anglais au poste de PNC de tes rêves! Fais décoller ta carrière d'h?tesse de l'air / steward avec nous ???? + de 700 élèves en compagnie!

1 年

Bonne Journée Internationale des PNC à vous tous, chers collègues ?? #InternationalFlightAttendantDay

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