Support Talks: Voice of Customer Collaboration between Success and Product
Leveraging customer feedback through the Voice of the Customer (VOC) is essential for the prosperity of an organization. At the core of every business lies producing goods that require consumer demand.
"If those consumers tell us what they want and we don't act on it, they are more likely to find someone who does."
Read our latest episode of Support Talks with Craig Stoss and? Nat Onions, VP of Customer Experience at Customer.io.
You'll learn:
?? How to capture the VoC effectively from a variety of sources.
?? How to analyze customer support conversations that reveal valuable insights (pain points, areas for improvement, and opportunities to delight customers).
?? How to work with tools like sentiment analysis and conversation analytics, thanks to that customer support teams can more easily identify trends and patterns in customer feedback.
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Peter Burian, a software developer at Nicereply, cares about the smooth operation of our app and its development.
As an enthusiastic traveler, I am also a huge fan of Revolut. This particular episode of the Customer Experience Leaders Chat is one of the most popular among our support audience, and it's easy to see why!?
Sylwia Miela imparts numerous valuable perspectives and recommendations that shouldn't be overlooked. I highly recommend giving it a listen, not only for support leaders but for everyone interested.