IT support - it's not what you think it is
Ok maybe it sort of is, in as much as when you think IT support you think broken printer, faulty keyboard, computer won’t turn on – and that very much is IT support. But these days that’s just the tip of the iceberg when it comes to the huge range of topics that come under the IT support umbrella.
20 years ago (even ten in fact), it used to be all about fixing broken equipment. But these days most companies – and in fact individuals – rely heavily on secure, accessible, guaranteed data. So what we’re fixing isn’t always a tangible thing, it’s a system.
Things don't always have to be broken - there is a lot more to it and the general day-to-day management. A bit like getting a new boiler or new car and then having a service plan to reduce it braking in future.
In the first of my latest mini series we start to answer how we do this. Have a look... https://www.viperit.co.uk/it-support-its-not-what-you-think-it-is/
Helping Technology Service Providers Become Best-In-Class ??
4 年100% agree with this. Now the standard is not to be reactive or proactive but preventative. Service providers that master the cyber security space are the most trusted which inevitably leads to the most successful.