Supply chain Organizations should consider a variety of human-centered strategies related to their use of supply chain to empower Human workers!

?? Supply chains are run by people, and human-centricity is the key.

?? More than a third of organizations (39%) are already using supply chain technologies such as AI to empower human workers to be more productive and make better decisions, not to replace them.

?? Similarly, many organizations are considering human-centric technology strategies as they increase their focus on use of AI for decision making (47%).

?? Leaders should encourage learning and communicate that learning is an everyday part of the job. This means recognizing and rewarding learning within the flow of work.

?? 45% of companies are using technology as an enabler for human decision-making, to improve sustainability/visibility 42% and to empower human workers (40%), according to a new interesting research called "2024 MHI Annual Industry report" published by MHI: The Association That Makes Supply Chains Work and 德勤 using data ?? from over 1,700 manufacturing and supply chain industry leaders (executive-level positions such as CEO, Vice President, General Manager, Department Head, or Engineering Management) from a wide range of industries at the end of 2023.

?Recruiting is the first challenge for supply chain industry

Researchers found that Supply chain Organizations consider recruiting and keeping qualified workers as their greatest challenge aside from inflation.

? Human-centered strategies to empower Human Workers

Researchers conclude that AI adoption and interest is at historic levels, with 84% of executives now reporting plans to adopt artificial intelligence technologies within the next five years.

?The Four leading practices in the Flow of Work

Researchers found four leading practices that can help organizations develop a deeper understanding of their workers’ roles and tasks in order to determine where learning opportunities and information can best be delivered in the natural flow of work:

1?? Anticipate workers’ needs by understanding what they do.

Work is constantly changing, and workers are often expected to take on additional tasks in response to emerging demands. The best way to gain a deep understanding of how workers spend their time is to speak with them and then observe them in action during their daily workflow.

2?? Use technology and data to provide timely, actionable information

Once organizations have a deep understanding of worker roles and tasks, they can use technology to augment worker performance and learning.

3??Accelerate learning opportunities by placing meaningful tools and information in the flow of work.

When thinking about learning in the flow of work, four distinct contexts need to be considered: Environment, Exposure, Experience, and Education (better known as the four “Es”).

4??Recognize and encourage learning in the flow of work

Leaders should encourage learning and communicate that learning is an everyday part of the job. This means recognizing and rewarding learning within the flow of work.

?The FIVE key focus areas

Finally, researchers provide five focus areas that are paramount in helping an organization discover and integrate technologies that can simultaneously improve the human-centricity of its supply chain:

??Create an enterprise portfolio of technologies and initiatives that can make the supply chain both more tech-driven and human-centric.

?? Identify specific use cases for each technology/ initiative, focusing on realistic solutions that address challenges and drive efficiencies within particular business processes.

?? Assess total cost of ownership (TCO) and build a business case with a clear return on investment for the identified use cases.

?? Identify and mitigate risks and ethical challenges associated with the new technologies being deployed.

?? Follow a comprehensive approach for technology transformation, implementation, and support.

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This interesting research in the field of Supply Chain demonstrates that despite the arrival of AI, organizations must more than ever put Human Centricity into their managerial practices in order to have maximum workers productivity. So the four recommendations from researchers on the flow of work are also essential for leading companies.

Thank you ?? MHI: The Association That Makes Supply Chains Work Board and 德勤 researchers team for these insightful findings: Carol Miller John Paxton Wanda Riddick Johnson Bryan Jensen Brian Reh Eddie Murphy Joanne Strong Ryan Butler Dr. Ronna K. Jackson, DBA Katie Falcone

Dave Ulrich George Kemish LLM MCMI MIC MIoL

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