Supplier Dependence and Limited Access to Machine Data

Challenge:

Laboratory equipment such as tensile-compression machines, hardness testers, and other testing devices are often sourced from different suppliers, operating as isolated, standalone systems with a high dependence on up-to-date software. Minor software updates are generally free, but major updates or software adjustments needed for operating system changes (e.g., from Windows 10 to Windows 11) can cost thousands of euros.

While machines can operate offline without updates, this leads to a) measurement data not being stored in the cloud, and b) reduced support from suppliers due to outdated software, increasing the risk of limited assistance when technical issues arise.

If a machine becomes outdated, the supplier may withdraw support altogether, leaving customers unable to access machine data. In such cases, continued operation may become infeasible, forcing customers to purchase a new machine, even if the old one remains fully functional.

Options for Customers:

1. Choosing the Right Supplier: Customers can select suppliers who offer apps on the. ??IronFlock platform, providing continuous, free access to a dashboard and measurement data as long as the machine is in operation.
2. Developing a Custom App with Dashboard: Customers can commission a developer to create a tailored app, complete with a dashboard, on the platform. This app becomes the customer’s property and can be used internally or sold to others if desired. Billing is managed via the ??IronFlock Industry 4.0 platform.
3. Monthly Subscription for App Usage: Customers can work with independent developers who will create an app at their own expense, offering access to machine data and a dashboard. In return, customers pay a monthly subscription fee for the app and dashboard. Ownership remains with the developer, who has no access to the customer’s data. Billing is handled through the ??IronFlock platform.
4. Collaboration with ??IronFlock: Customers can engage directly with ??IronFlock to develop a custom solution tailored to their specific requirements.

Conclusion: Many manufacturers keep customers reliant on their systems, turning this dependence into a revenue stream with limited incentive for change. Customers, however, have options: they can choose the manufacturer’s costly approach or opt for a more flexible, intelligent solution that returns control over their systems and data. The choice is yours.