Supercharging Teams: How Rocket is Empowering Its Entire Company with AI

We're in the midst of a generational technology disruption that has upped the pace of change across the globe. This isn't just a hype cycle like those we've seen before. You can't just sit on the sidelines. The companies that thrive are those that lean into this moment and harness the power of data and AI to drive their teams’ productivity and innovation. Imagine equipping your team members with AI-powered assistants that go beyond automating tasks—they supercharge their ability to tackle challenges or answer questions head-on. By integrating organizational data with advanced large language models (LLMs), forward-thinking companies can create internal AI assistants that provide team members with instant insights to unlock new levels of efficiency. The result? Teams that are faster, smarter and more agile. Those who aren't already implementing powerful AI tools like this are already behind.

At Rocket Companies , we understand the urgency of equipping all our team members with AI solutions to stay ahead. With more than 10 petabytes of data—200 times more than Wikipedia—we’re uniquely positioned to build tools like?Navigator, our internal AI platform that’s available to everyone at Rocket.?Navigator?empowers our team members to experiment with AI-driven tools in a secure, compliant environment, giving them the freedom to innovate while maintaining data privacy. Whether it’s summarizing critical documents, conducting sentiment analysis or practicing client conversations,?Navigator?brings AI to our teams’ fingertips – making every interaction more impactful. Critically, it's a 'low-code' / 'no-code' environment that allows those who aren't technology experts to experiment and create. This democratization of innovation is revolutionizing.

Developed in under three months,?Navigator?harnesses the power of six cutting-edge LLMs, all fueled by Rocket’s vast proprietary data. As of September 2024, it has already facilitated more than 20,000 Q&A interactions for thousands of team members. Think of Navigator as a GPS for our team—providing real-time guidance, predicting challenges and offering shortcuts.

The sheer volume of information Rocket takes in each month can be overwhelming. AI-driven tools like?Navigator?act like personal research assistants, cutting through the noise. In seconds, they provide precise, actionable insights that help team members focus on making decisions rather than getting bogged down in analysis. And the benefits don’t stop there—AI can analyze client sentiment in real time, giving companies an edge in understanding client needs and market reactions, helping them pivot faster.

But it’s not just about crunching data. AI assistants can transform how teams communicate, too. In an industry where client interactions are critical,?Navigator?offers simulated conversation practice, sharpening communication skills and empowering employees to provide faster, more accurate client service and satisfaction. This kind of real-time training builds confidence and elevates the overall homebuying experience, creating a win-win scenario for both team members and clients.

This is the future of technology and innovation—unleashing AI to enhance human expertise and deliver better, faster results. With tools like?Navigator?at Rocket, we can empower our teams to become data-driven powerhouses, operating at speeds and precision that weren’t possible before. As CTO of Rocket Companies, I believe that by embracing AI, we’re not just keeping up—we’re leading the charge, shaping the future of financial services and setting the pace for what’s possible in all industries.