Summary of everything Dynamics and Power Platform in Microsoft Business Applications world

Microsoft Dynamics 365 CRM or Customer Engagement or CE or Customer Experience is the set of modules including Marketing, Sales enablement, Salesforce automation, Revenue Management, Revenue Operations, Customer Service and Field Service not to forget consent management and GDPR related stull. Dynamics CRM can be easily connected with both Microsoft Business Applications ERP SAAS. This means both Dynamics 365 Finance (for enterprise to mid-sized businesses) and Dynamics 365 Business Central (see below).

Microsoft Dynamics 365 Business Central is a business management solution for small and mid-sized organizations that automates and streamlines business processes and helps you manage your business. Highly adaptable and rich with features, Business Central helps you to manage your business processes, including finance, manufacturing, sales, shipping, project management, services, and more.

Microsoft Power Platform brings the automation, app-development, portals and agents, chatbots and analytics kind of low-code tools to enable organizations to build digital transformation solutions. Additionally, Microsoft Power Platform is the foundation of many Dynamics 365 applications, and you can use it to extend and integrate with other solutions.

The best part of all this is that integrates natively with every Microsoft 365 modern work tools and services like Teams, OneDrive, Sharepoint, Outlook, Word etc. Nice - isn't it?

Remember to keep these Modern Workplace products in mind as many of the customers interested in using Business Applications will first be Outlook, Teams, SharePoint, and/or One Drive and will want those products integrated with their Dynamics 365 applications.

Reference materials and more details can be found from Microsoft Learn here: