Successful Retail Leadership Program, Spring 2017

Thank you everyone for joining the Retail Leadership Program, Spring 2017 at the Barton Creek Resort & Spa in Austin,TX. I hope everyone had a great time and was able to meet several great contacts and network throughout the program. I enjoyed chatting with all of you about your ideas and hearing everyone engage throughout the program. Hope to see all of you again in 2017 :)

Customer Engagement: Driving Loyalty Through Social Media & Personalization

Retailers are looking to engage with customers at every single point throughout the buying journey. How do we truly understand loyalty as it relates to CRM? This session focused on the challenges of managing & gauging retention, establishing successful loyalty programs, and generating the right kind of data.

 Seamless Omnichannel: Cross-Device Shopping via Data & Analytics

Using data to communicate uniformly across multiple channels is no easy task. Integrating various data sources is another challenge that many retailers are facing. Delegates in this session shared their goals of using data analytics to transform the customer experience and drive revenue.

In-Store Experience: Merchandise, Promotions & Brand Management

With the launch of Amazon Go, the future of retail shopping is uncertain. How do you combine online data with in-store experiences in a way that captures the 360 degree view? This roundtable identified rising customer expectations, infrastructure changes and the need for innovative training tools as some of the challenges that cannot be avoided. 

A special thank you to our Keynote - Trish Mueller - Former CMO The Home Depot

A special thanks to our workshop hosts Jackson Jeyanayagam, -Chief Marketing Officer, Boxed, Steven Leeds-SVP of Marketing at Systemax,Anthony Hogan-Head of eCommerce and Global eCommerce Service Delivery,Perrigo, Kimiko Thornton-Sr. Director of Innovation, Westfield